Showroom Customer Service & Sales Specialist

Dal-Tile Distribution, Inc.; Lenexa (KS); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401k match

Employee discount

Tuition reimbursement

Job summary

Dal-Tile Distribution, Inc. is seeking a Customer Service Representative to join the team. The role involves servicing walk-in customers, answering inquiries, providing samples, and completing sales transactions in a showroom environment.

You will engage with customers via phone, email, and in person, guiding product selections, handling quotes, and ensuring accurate records and timely follow-ups. A supportive team and growth opportunities are highlighted.

Qualifications

• High School Diploma or GED equivalency is required.
• 1+ years of customer service experience is required.
• Focus on customer account management is preferred.

Responsibilities

• Provide exceptional customer service via phone, email, and in-person interactions.
• Build and nurture strong customer relationships.
• Assist customers in selecting products for their needs.
• Retrieve and bring product samples to customers in the showroom.
• Maintain customer contact information and transaction records.
• Follow up with customers on quotes, inquiries, and sales opportunities.
• Process sales transactions, payments, and generate sales orders.
• Create shipping orders and packing lists.
• Answer inbound sales calls and proactively make outbound calls.
• Maintain and create marketing materials.
• Collaborate with the Sales Representative to support customers.
• Stay informed about company products and services.

Skills

Customer service

Communication

Organization

Multitasking

Problem solving

Interpersonal skills

Education

High School Diploma or GED

Tools

MS Outlook

MS Word

MS Excel

Job description

Dal-Tile Distribution, Inc. is seeking a Customer Service Representative to join the team. The role involves servicing walk-in customers, answering inquiries, providing samples, and completing sales transactions in a showroom environment.

You will engage with customers via phone, email, and in person, guiding product selections, handling quotes, and ensuring accurate records and timely follow-ups. A supportive team and growth opportunities are highlighted.