Showroom Customer Service & Sales Support

Mohawk Industries; Moonachie (NJ); On-site; USD 32,000 - 45,000; Full time

Job summary

Dal-Tile is seeking a Customer Service Representative to engage customers via phone, email, and in-person visits in our showroom. You will guide product selection, service walk-in customers, handle quotes, and process sales transactions with accuracy, supporting the sales team and maintaining records.

Join a team focused on excellent service, relationship building, and timely follow-ups to convert inquiries into sales.

Qualifications

• High School Diploma or GED required.
• 1+ years of customer service experience.
• Focus on customer account management is preferred.

Responsibilities

• Provide exceptional customer service through phone, email, and in-person interactions.
• Build and nurture strong customer relationships.
• Assist customers in selecting the appropriate products for their needs.
• Retrieve and bring product samples to customers in the showroom.
• Accurately maintain customer contact information and transaction records.
• Follow up with customers on quotes, inquiries, and sales opportunities.
• Process sales transactions, payments, and generate sales orders.
• Create shipping orders and packing lists.
• Answer inbound sales calls and proactively make outbound calls.
• Maintain and create marketing materials.
• Collaborate with the Sales Representative.
• Stay informed about company products and services.

Skills

Customer service

Communication

Organization

Multitasking

PC proficiency

Education

High School Diploma or GED

Tools

MS Outlook

MS Word

MS Excel

Job description

Dal-Tile is seeking a Customer Service Representative to engage customers via phone, email, and in-person visits in our showroom. You will guide product selection, service walk-in customers, handle quotes, and process sales transactions with accuracy, supporting the sales team and maintaining records.

Join a team focused on excellent service, relationship building, and timely follow-ups to convert inquiries into sales.