Showroom Customer Service & Sales Support – Tile & Stone

Dal-Tile Distribution, Inc.; New Jersey; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401k match

Employee discount

Tuition reimbursement

Job summary

Dal-Tile Distribution, Inc. in the United States is seeking a Customer Service Representative to handle showroom visits, answer inquiries, provide samples, and process sales transactions.

You will engage customers via phone, email and in-person interactions, guide product selection, prepare quotes, and coordinate shipping and order documentation.

The role requires a High School Diploma or GED and 1+ year of customer service, plus solid communication and computer skills (Outlook, Word, Excel).

Qualifications

• High School Diploma or GED equivalent.
• 1+ year of customer service experience.
• Focus on customer account management is preferred.

Responsibilities

• Provide exceptional customer service through phone, email, and in-person interactions.
• Build and nurture strong customer relationships.
• Assist customers in selecting the appropriate products for their needs.
• Retrieve and bring product samples to customers in the showroom.
• Accurately maintain customer contact information and transaction records.
• Follow up with customers on quotes, inquiries, and sales opportunities.

Skills

Customer service

Communication

Organizational skills

Problem solving

Education

High School Diploma or GED

Tools

MS Outlook

MS Word

MS Excel

Job description

Dal-Tile Distribution, Inc. in the United States is seeking a Customer Service Representative to handle showroom visits, answer inquiries, provide samples, and process sales transactions.

You will engage customers via phone, email and in-person interactions, guide product selection, prepare quotes, and coordinate shipping and order documentation.

The role requires a High School Diploma or GED and 1+ year of customer service, plus solid communication and computer skills (Outlook, Word, Excel).