Tile Showroom Customer Service Specialist

Mohawk Industries, Inc.; New Jersey; On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Company Match on 401(k)

Employee Purchase Discount

Tuition Reimbursement

Job summary

Dal‑Tile, the leading tile and natural stone manufacturer in the U.S., seeks a Customer Service Representative to support showroom visitors and walk‑in customers. You will handle inquiries, provide product samples, and complete sales transactions in a fast‑paced environment.

You’ll build relationships, follow up on quotes, and maintain accurate records while coordinating with Sales to meet customer needs. This on‑site role emphasizes strong communication and problem‑solving in a team setting.

Qualifications

• High School Diploma or GED equivalency required.
• 1+ years of customer service experience.
• Focus on customer account management is preferred.
• Excellent oral and written communication skills with ability to interact with all levels.
• Ability to interpret and follow oral/written instructions, policies, and processing standards.
• Strong organizational and problem‑solving skills.
• Goal‑oriented with focus on delivering excellent customer service.
• Strong interpersonal relationship‑building skills.
• Proficient with PCs and navigating a multi‑window environment.
• Intermediate skills in MS Outlook, Word, and Excel.
• Detail-oriented with ability to multitask, manage priorities, and manage time effectively.

Responsibilities

• Provide exceptional customer service through phone, email, and in‑person interactions.
• Build and nurture strong customer relationships.
• Assist customers in selecting the appropriate products for their needs.
• Retrieve and bring product samples to customers in the showroom.
• Accurately maintain customer contact information and transaction records.
• Follow up with customers on quotes, inquiries, and sales opportunities.
• Process sales transactions, payments, and generate sales orders.
• Create shipping orders and packing lists.
• Answer inbound sales calls and proactively make outbound calls.
• Maintain and create marketing materials.
• Collaborate with the Sales Representative.
• Stay informed about company products and services.
• Perform additional duties as required.

Skills

Customer service

Communication

Organization

Problem solving

Multitasking

Time management

Interpersonal skills

Detail oriented

Education

High School Diploma or GED

Tools

MS Outlook

MS Word

MS Excel

PC proficiency

Job description

Dal‑Tile, the leading tile and natural stone manufacturer in the U.S., seeks a Customer Service Representative to support showroom visitors and walk‑in customers. You will handle inquiries, provide product samples, and complete sales transactions in a fast‑paced environment.

You’ll build relationships, follow up on quotes, and maintain accurate records while coordinating with Sales to meet customer needs. This on‑site role emphasizes strong communication and problem‑solving in a team setting.