Tier II IT Support Engineer – On-Site (San Francisco) – Contract DAG Tech

DAG Tech; San Francisco, Northern (CA, KY); Hybrid; USD 48,000 - 62,000; Part time

Job summary

DAG Tech seeks a Tier II IT Support Engineer to join our Engineering Operations team in San Francisco. You will deliver front-line support for a variety of systems and interface directly with end-users to ensure high-quality service.

The role is contract, on-site, with 10-40 hours per week and a rate of $35-$45 per hour. Responsibilities include configuring workstations, troubleshooting networks, and maintaining documentation while delivering exceptional customer service.

Qualifications

• Front-line IT support experience required.
• Experience with Windows and Mac hardware/software.
• Excellent written and verbal communication skills.

Responsibilities

• Provide end-user support and issue resolution.
• Configure workstations, devices, and network connectivity.
• Document processes and track time accurately.

Skills

End-user support

Troubleshooting

Customer service

Documentation

Time management

Team player

Verbal communication

Tools

Windows

MacOS

iPhone

Android

Microsoft 365

Google Workspace

Zoom

Ethernet

Wireless

Firewall

Router

Job description

DAG Tech seeks a Tier II IT Support Engineer to fulfill a key role on our Engineering Operations team in San Francisco. Responsible for front-line support and management of technology systems, you will be exposed to a wide variety of technologies and interface directly with end-users. Your goal will be to support IT solutions and provide excellent service desk support.

Role Description

• Support end-users with efficient resolutions. Sample tasks include:
  • Computer configurations and troubleshooting
  • Hardware troubleshooting
  • Network connectivity issues
  • Video conferencing system troubleshooting
  • User onboarding and offboarding
  • Cloud services account creation and configuration
  • Password resets
  • Configuring user permissions
• Ensure high quality of support
• Responsible for helpdesk issue resolution on workstations, laptops, mobile devices, network devices, and cloud services
• Build and maintain accurate technical documentation including accurate time tracking

Role Format

• Type: Contract
• Schedule: Contract as needed, 10-40 hours per week
• Performance: At client site 100% of the time, San Francisco

Technical Proficiencies Required

• Desktop: Windows, Mac
• Mobile: iPhone, Android
• Cloud: Microsoft 365, Google Workspace, Zoom
• Network: Ethernet, wireless, firewall, router

Personal Skills Required

• High level of professionalism
• Positive attitude
• Superior customer service skills
• Team player
• Consistency and reliability
• Exceptional verbal communication and technical writing skills
• Ability to multi-task gracefully
• Ability to exercise clear judgment

Opportunities for Advancement

• Tier III engineering
• Project engineering
• Cybersecurity roles
• Compliance support roles
• Client management responsibilities
• Engineering management responsibilities

Engagement: Contract | Rate: $35-$45/hr | Location: San Francisco, CA (On-Site)