Tier II IT Support Engineer – On-Site (Washington DC) – Contract DAG Tech

DAG Tech; Washington (District of Columbia); On-site; USD 44,000 - 56,000; Part time

Job summary

DAG Tech in Washington DC is seeking a Tier II IT Support Engineer to join the Engineering Operations team. You will provide frontline support, configure devices, troubleshoot networks and cloud services, and document solutions for end-users on-site.

This contract role offers ongoing on-site support in Washington, DC, with 10–40 hours per week and hourly rates between $32 and $41. The ideal candidate combines strong customer service with solid technical writing and a professional, reliable

Qualifications

• Support end-users with efficient resolutions.
• Build and maintain accurate technical documentation including time tracking.

Responsibilities

• Front-line IT support for end-users on workstations, laptops and mobile devices.
• Troubleshoot network connectivity and video conferencing systems.
• Onboard and offboard users; manage cloud services accounts and passwords.

Skills

professionalism

customer service

team player

multi-tasking

clear judgment

Tools

Windows

Mac

iPhone

Android

Microsoft 365

Google Workspace

Zoom

Ethernet

Wireless

Firewall

Router

Job description

DAG Tech seeks a Tier II IT Support Engineer to fulfill a key role on our Engineering Operations team in Washington DC. Responsible for front-line support and management of technology systems, you will be exposed to a wide variety of technologies and interface directly with end-users. Your goal will be to support IT solutions and provide excellent service desk support.

Role Description

• Support end-users with efficient resolutions. Sample tasks include:
  • Computer configurations and troubleshooting
  • Hardware troubleshooting
  • Network connectivity issues
  • Video conferencing system troubleshooting
  • User onboarding and offboarding
  • Cloud services account creation and configuration
  • Password resets
  • Configuring user permissions
• Ensure high quality of support
• Responsible for helpdesk issue resolution on workstations, laptops, mobile devices, network devices, and cloud services
• Build and maintain accurate technical documentation including accurate time tracking

Role Format

• Type: Contract
• Schedule: Contract as needed, 10–40 hours per week
• Performance: At client site 100% of the time, Washington DC

Technical Proficiencies Required

• Desktop: Windows, Mac
• Mobile: iPhone, Android
• Cloud: Microsoft 365, Google Workspace, Zoom
• Network: Ethernet, wireless, firewall, router

Personal Skills Required

• High level of professionalism
• Positive attitude
• Superior customer service skills
• Team player
• Consistency and reliability
• Exceptional verbal communication and technical writing skills
• Ability to multi-task gracefully
• Ability to exercise clear judgment

Opportunities for Advancement

• Tier III engineering
• Project engineering
• Cybersecurity roles
• Compliance support roles
• Client management responsibilities
• Engineering management responsibilities

Engagement: Contract | Rate: $32–$41/hr | Location: Washington, DC (On-Site)