Tier II IT Support Engineer – On-Site (San Diego) – Contract DAG Tech

DAG Tech; San Diego (CA); Hybrid; USD 41,000 - 52,000; Full time

Job summary

DAG Tech seeks a Tier II IT Support Engineer to join our Engineering Operations team in San Diego. You will provide front-line support and manage technology systems, interfacing directly with end-users to deliver excellent service desk support.

Responsibilities include configuring computers, troubleshooting hardware/network issues, onboarding/offboarding users, managing cloud accounts, and producing precise technical documentation with time tracking.

Qualifications

• Front-line IT support experience preferred.
• Experience handling end-user IT needs across devices and platforms.
• Strong written and verbal communication essential.
• Ability to document work and track time precisely.

Responsibilities

• Provide front-line support to end-users for computer, hardware, and network issues.
• Troubleshoot video conferencing and cloud service configurations.
• Assist with onboarding/offboarding and user account management.
• Create and maintain accurate technical documentation with time tracking.

Skills

Customer service

Team player

Verbal communication

Technical writing

Multi-tasking

Professionalism

Tools

Windows

Mac

iPhone

Android

Microsoft 365

Google Workspace

Zoom

Ethernet

Wireless

Firewall

Router

Job description

DAG Tech seeks a Tier II IT Support Engineer to fulfill a key role on our Engineering Operations team in San Diego. Responsible for front-line support and management of technology systems, you will be exposed to a wide variety of technologies and interface directly with end-users. Your goal will be to support IT solutions and provide excellent service desk support.

Role Description

• Support end-users with efficient resolutions. Sample tasks include:
  • Computer configurations and troubleshooting
  • Hardware troubleshooting
  • Network connectivity issues
  • Video conferencing system troubleshooting
  • User onboarding and offboarding
  • Cloud services account creation and configuration
  • Password resets
  • Configuring user permissions
• Ensure high quality of support
• Responsible for helpdesk issue resolution on workstations, laptops, mobile devices, network devices, and cloud services
• Build and maintain accurate technical documentation including accurate time tracking

Role Format

• Type: Contract
• Schedule: Contract as needed, 10–40 hours per week
• Performance: At client site 100% of the time, San Diego

Technical Proficiencies Required

• Desktop: Windows, Mac
• Mobile: iPhone, Android
• Cloud: Microsoft 365, Google Workspace, Zoom
• Network: Ethernet, wireless, firewall, router

Personal Skills Required

• High level of professionalism
• Positive attitude
• Superior customer service skills
• Team player
• Consistency and reliability
• Exceptional verbal communication and technical writing skills
• Ability to multi-task gracefully
• Ability to exercise clear judgment

Opportunities for Advancement

• Tier III engineering
• Project engineering
• Cybersecurity roles
• Compliance support roles
• Client management responsibilities
• Engineering management responsibilities

Engagement: Contract | Rate: $30–$38/hr | Location: San Diego, CA (On-Site)