Tier II IT Support Engineer – On-Site (Los Angeles) – Contract DAG Tech

DAG Tech; Los Angeles, Northern (CA, KY); Hybrid; USD 45,000 - 59,000; Part time

Job summary

DAG Tech seeks a Tier II IT Support Engineer to join the Engineering Operations team in Los Angeles. You will provide front-line support for end-users and manage technology systems on-site, working across Windows and Mac desktops, mobile devices, and cloud services.

Responsibilities include configuring computers, troubleshooting hardware and network issues, onboarding/offboarding, and documenting solutions with clear technical writing.

Qualifications

• Front-line end-user IT support experience preferred.
• Proven ability to troubleshoot desktop, mobile, and cloud services.
• Excellent written and verbal communication for end-users and docs.

Responsibilities

• Provide efficient resolutions for end-users and document solutions.
• Assist with computer configurations, hardware and network troubleshooting.
• Handle onboarding/offboarding, cloud service setup, and password resets.
• Maintain accurate technical documentation and time tracking.

Skills

Customer service

Team player

Verbal communication

Technical writing

Multi-tasking

Judgment

Tools

Windows

Mac

Microsoft 365

Google Workspace

Zoom

Ethernet

Wireless

Firewall

Router

Job description

DAG Tech seeks a Tier II IT Support Engineer to fulfill a key role on our Engineering Operations team in Los Angeles. Responsible for front-line support and management of technology systems, you will be exposed to a wide variety of technologies and interface directly with end-users. Your goal will be to support IT solutions and provide excellent service desk support.

Role Description

• Support end-users with efficient resolutions. Sample tasks include:
  • Computer configurations and troubleshooting
  • Hardware troubleshooting
  • Network connectivity issues
  • Video conferencing system troubleshooting
  • User onboarding and offboarding
  • Cloud services account creation and configuration
  • Password resets
  • Configuring user permissions
• Ensure high quality of support
• Responsible for helpdesk issue resolution on workstations, laptops, mobile devices, network devices, and cloud services
• Build and maintain accurate technical documentation including accurate time tracking

Role Format

• Type: Contract
• Schedule: Contract as needed, 10–40 hours per week
• Performance: At client site 100% of the time, Los Angeles

Technical Proficiencies Required

• Desktop: Windows, Mac
• Mobile: iPhone, Android
• Cloud: Microsoft 365, Google Workspace, Zoom
• Network: Ethernet, wireless, firewall, router

Personal Skills Required

• High level of professionalism
• Positive attitude
• Superior customer service skills
• Team player
• Consistency and reliability
• Exceptional verbal communication and technical writing skills
• Ability to multi-task gracefully
• Ability to exercise clear judgment

Opportunities for Advancement

• Tier III engineering
• Project engineering
• Cybersecurity roles
• Compliance support roles
• Client management responsibilities
• Engineering management responsibilities

Engagement: Contract | Rate: $33–$43/hr | Location: Los Angeles, CA (On-Site)