Tier II IT Support Engineer – On-Site (Miami) – Contract DAG Tech

DAG Tech; Miami, Northern (FL, KY); Hybrid; USD 41,000 - 52,000; Part time

Job summary

DAG Tech seeks a Tier II IT Support Engineer in Miami for front-line IT support across Windows, Mac, and cloud services. You will handle user onboarding, device configurations, and network issue resolution on-site at client locations.

We expect strong customer service skills, professional communication, and the ability to multi-task. This contract role offers 10–40 hours weekly with on-site duties in Miami, FL.

Qualifications

• Support end-users with efficient resolutions across devices and platforms.
• Maintain high quality of support and customer service.
• Create and maintain accurate technical documentation and time tracking.

Responsibilities

• Provide front-line IT support to end-users to resolve issues efficiently.
• Troubleshoot computers, peripherals, networks, and conferencing tools.
• Assist with onboarding/offboarding and access provisioning.

Skills

Customer service

Verbal communication

Technical writing

Team player

Multi-tasking

Judgment/Decision making

Tools

Windows

MacOS

Microsoft 365

Google Workspace

Zoom

Networking basics

Phone/Video Conferencing

Job description

DAG Tech seeks a Tier II IT Support Engineer to fulfill a key role on our Engineering Operations team in Miami. Responsible for front-line support and management of technology systems, you will be exposed to a wide variety of technologies and interface directly with end-users. Your goal will be to support IT solutions and provide excellent service desk support.

Role Description

• Support end-users with efficient resolutions. Sample tasks include:
  • Computer configurations and troubleshooting
  • Hardware troubleshooting
  • Network connectivity issues
  • Video conferencing system troubleshooting
  • User onboarding and offboarding
  • Cloud services account creation and configuration
  • Password resets
  • Configuring user permissions
• Ensure high quality of support
• Responsible for helpdesk issue resolution on workstations, laptops, mobile devices, network devices, and cloud services
• Build and maintain accurate technical documentation including accurate time tracking

Role Format

• Type: Contract
• Schedule: Contract as needed, 10–40 hours per week
• Performance: At client site 100% of the time, Miami

Technical Proficiencies Required

• Desktop: Windows, Mac
• Mobile: iPhone, Android
• Cloud: Microsoft 365, Google Workspace, Zoom
• Network: Ethernet, wireless, firewall, router

Personal Skills Required

• High level of professionalism
• Positive attitude
• Superior customer service skills
• Team player
• Consistency and reliability
• Exceptional verbal communication and technical writing skills
• Ability to multi-task gracefully
• Ability to exercise clear judgment

Opportunities for Advancement

• Tier III engineering
• Project engineering
• Cybersecurity roles
• Compliance support roles
• Client management responsibilities
• Engineering management responsibilities

Engagement: Contract | Rate: $30–$38/hr | Location: Miami, FL (On-Site)