Tier II IT Support Engineer – On-Site (Boston) – Contract DAG Tech

DAG Tech; Boston, Northern (MA, KY); Hybrid; USD 69,000 - 89,000; Full time

Job summary

DAG Tech in Boston seeks a Tier II IT Support Engineer to join the Engineering Operations team. You will provide front-line support and manage technology systems, interfacing directly with end-users to resolve issues and maintain service levels at a busy client site.

This contract role offers flexible 10–40 hours per week, on-site in Boston, with exposure to Windows and Mac workstations, mobile devices, and cloud apps like Microsoft 365, Google Workspace, and Zoom.

Qualifications

• Experience supporting IT systems in a fast-paced environment.
• Strong written and verbal communication skills.
• Ability to multi-task and manage competing priorities.
• Familiarity with cloud services and video conferencing systems.

Responsibilities

• Provide frontline IT support and efficient resolutions for end-users.
• Troubleshoot desktops, laptops, mobiles, networks and cloud services.
• Configure accounts, onboarding/offboarding, and permissions.
• Document issues and resolutions with accurate time tracking.

Skills

Customer service

Team player

Verbal communication

Technical writing

Multi-tasking

Tools

Windows

MacOS

iPhone

Android

Microsoft 365

Google Workspace

Zoom

Ethernet

WiFi/Router

Firewall

Job description

DAG Tech seeks a Tier II IT Support Engineer to fulfill a key role on our Engineering Operations team in Boston. Responsible for front-line support and management of technology systems, you will be exposed to a wide variety of technologies and interface directly with end-users. Your goal will be to support IT solutions and provide excellent service desk support.

Role Description

• Support end-users with efficient resolutions. Sample tasks include:
  • Computer configurations and troubleshooting
  • Hardware troubleshooting
  • Network connectivity issues
  • Video conferencing system troubleshooting
  • User onboarding and offboarding
  • Cloud services account creation and configuration
  • Password resets
  • Configuring user permissions
• Ensure high quality of support
• Responsible for helpdesk issue resolution on workstations, laptops, mobile devices, network devices, and cloud services
• Build and maintain accurate technical documentation including accurate time tracking

Role Format

• Type: Contract
• Schedule: Contract as needed, 10–40 hours per week
• Performance: At client site 100% of the time, Boston

Technical Proficiencies Required

• Desktop: Windows, Mac
• Mobile: iPhone, Android
• Cloud: Microsoft 365, Google Workspace, Zoom
• Network: Ethernet, wireless, firewall, router

Personal Skills Required

• High level of professionalism
• Positive attitude
• Superior customer service skills
• Team player
• Consistency and reliability
• Exceptional verbal communication and technical writing skills
• Ability to multi-task gracefully
• Ability to exercise clear judgment

Opportunities for Advancement

• Tier III engineering
• Project engineering
• Cybersecurity roles
• Compliance support roles
• Client management responsibilities
• Engineering management responsibilities

Engagement: Contract | Rate: $33–$43/hr | Location: Boston, MA (On-Site)