DAG Tech

DAG Tech; New York, Northern (NY, KY); Hybrid; USD 48,000 - 62,000; Part time

Job summary

DAG Tech is seeking a Tier II IT Support Engineer to join the Engineering Operations team in New York City. This contract role focuses on front-line support for end-users and management of technology systems, with tasks ranging from device configurations to cloud services setup.

You will interface directly with end-users, resolve issues efficiently, and build accurate technical documentation. The position is on-site in NYC with a flexible contract schedule of 10–40 hours per week.

Qualifications

• Experience providing front-line IT support and service desk assistance.
• Experience configuring Windows and Mac workstations.
• Experience with Microsoft 365, Google Workspace, Zoom.
• Ability to document tasks and track time accurately.

Responsibilities

• Support end-users with efficient resolutions and troubleshooting.
• Handle hardware, network, and conferencing system issues.
• Maintain documentation and accurate time tracking of tasks.
• Ensure high quality of IT support and customer service.

Skills

End-user support

Customer service

Documentation

Time tracking

Multi-tasking

Verbal communication

Technical writing

Windows

Mac

Tools

Microsoft 365

Google Workspace

Zoom

Job description

DAG Tech seeks a Tier II IT Support Engineer to fulfill a key role on our Engineering Operations team in New York City. Responsible for front-line support and management of technology systems, you will be exposed to a wide variety of technologies and interface directly with end-users. Your goal will be to support IT solutions and provide excellent service desk support.

Role Description

• Support end-users with efficient resolutions. Sample tasks include:
  • Computer configurations and troubleshooting
  • Hardware troubleshooting
  • Network connectivity issues
  • Video conferencing system troubleshooting
  • User onboarding and offboarding
  • Cloud services account creation and configuration
  • Password resets
  • Configuring user permissions
• Ensure high quality of support
• Responsible for helpdesk issue resolution on workstations, laptops, mobile devices, network devices, and cloud services
• Build and maintain accurate technical documentation including accurate time tracking

Role Format

• Type: Contract
• Schedule: Contract as needed, 10-40 hours per week
• Performance: At client site 100% of the time, New York City

Technical Proficiencies Required

• Desktop: Windows, Mac
• Mobile: iPhone, Android
• Cloud: Microsoft 365, Google Workspace, Zoom
• Network: Ethernet, wireless, firewall, router

Personal Skills Required

• High level of professionalism
• Positive attitude
• Superior customer service skills
• Team player
• Consistency and reliability
• Exceptional verbal communication and technical writing skills
• Ability to multi-task gracefully
• Ability to exercise clear judgment

Opportunities for Advancement

• Tier III engineering
• Project engineering
• Cybersecurity roles
• Compliance support roles
• Client management responsibilities
• Engineering management responsibilities

Engagement: Contract | Rate: $35-45/hr | Location: New York City, NY (On-Site)