Tier II IT Support Engineer – On-Site (Chicago) – Contract DAG Tech

DAG Tech; Chicago, Northern (IL, KY); Hybrid; USD 41,000 - 52,000; Part time

Job summary

DAG Tech is seeking a Tier II IT Support Engineer to join the Engineering Operations team in Chicago. This contract role focuses on front-line support for end-users, handling configurations, hardware and network troubleshooting, and cloud service management.

On-site engagement required with a strong emphasis on service quality and documentation. Ideal candidates will have experience across Windows/Mac, mobile devices, and cloud tools such as Microsoft 365, Google Workspace, and Zoom, along with

Qualifications

• Front-line IT support and service desk resolutions.
• Familiarity with Windows, MacOS, and cloud apps.
• Strong customer service and written communication skills.

Responsibilities

• Provide front-line support and efficient issue resolution for end-users.
• Maintain high quality of support across devices and platforms.
• Build and maintain technical documentation including time tracking.

Skills

Front-line support

Customer service

Communication

Technical writing

Time management

Tools

Windows

MacOS

Microsoft 365

Google Workspace

Zoom

Networking basics

Job description

DAG Tech seeks a Tier II IT Support Engineer to fulfill a key role on our Engineering Operations team in Chicago. Responsible for front-line support and management of technology systems, you will be exposed to a wide variety of technologies and interface directly with end-users. Your goal will be to support IT solutions and provide excellent service desk support.

Role Description

• Support end-users with efficient resolutions. Sample tasks include:
  • Computer configurations and troubleshooting
  • Hardware troubleshooting
  • Network connectivity issues
  • Video conferencing system troubleshooting
  • User onboarding and offboarding
  • Cloud services account creation and configuration
  • Password resets
  • Configuring user permissions
• Ensure high quality of support
• Responsible for helpdesk issue resolution on workstations, laptops, mobile devices, network devices, and cloud services
• Build and maintain accurate technical documentation including accurate time tracking

Role Format

• Type: Contract
• Schedule: Contract as needed, 10-40 hours per week
• Performance: At client site 100% of the time, Chicago

Technical Proficiencies Required

• Desktop: Windows, Mac
• Mobile: iPhone, Android
• Cloud: Microsoft 365, Google Workspace, Zoom
• Network: Ethernet, wireless, firewall, router

Personal Skills Required

• High level of professionalism
• Positive attitude
• Superior customer service skills
• Team player
• Consistency and reliability
• Exceptional verbal communication and technical writing skills
• Ability to multi-task gracefully
• Ability to exercise clear judgment

Opportunities for Advancement

• Tier III engineering
• Project engineering
• Cybersecurity roles
• Compliance support roles
• Client management responsibilities
• Engineering management responsibilities

Engagement: Contract | Rate: $30-$38/hr | Location: Chicago, IL (On-Site)