Tier II IT Support Engineer – On-Site (Baltimore) – Contract DAG Tech

DAG Tech; Baltimore (MD); Hybrid; USD 36,000 - 47,000; Part time

Job summary

DAG Tech in Baltimore seeks a Tier II IT Support Engineer to join our Engineering Operations team on-site. You will deliver front-line IT support to end-users, manage technology systems, and ensure timely, high-quality service desk resolutions.

The contract role offers 10–40 hours per week with on-site work in Baltimore, MD, and opportunities to advance into Tier III engineering and cybersecurity paths as you gain experience.

Qualifications

• Front-line IT support with strong customer service.
• Experience troubleshooting desktops, networks, and cloud services.
• Ability to document work and manage time accurately.
• Professional written and verbal communication.

Responsibilities

• Provide front-line support to end-users.
• Troubleshoot desktops, laptops, mobile devices, and network devices.
• Configure cloud services and user accounts.
• Document issues and resolutions with time tracking.
• Collaborate with team to ensure high-quality support.

Skills

Customer service

Team player

Verbal communication

Technical writing

Multi-tasking

Judgment

Job description

DAG Tech seeks a Tier II IT Support Engineer to fulfill a key role on our Engineering Operations team in Baltimore. Responsible for front-line support and management of technology systems, you will be exposed to a wide variety of technologies and interface directly with end-users. Your goal will be to support IT solutions and provide excellent service desk support.

Role Description

• Support end-users with efficient resolutions. Sample tasks include:
  • Computer configurations and troubleshooting
  • Hardware troubleshooting
  • Network connectivity issues
  • Video conferencing system troubleshooting
  • User onboarding and offboarding
  • Cloud services account creation and configuration
  • Password resets
  • Configuring user permissions
• Ensure high quality of support
• Responsible for helpdesk issue resolution on workstations, laptops, mobile devices, network devices, and cloud services
• Build and maintain accurate technical documentation including accurate time tracking

Role Format

• Type: Contract
• Schedule: Contract as needed, 10–40 hours per week
• Performance: At client site 100% of the time, Baltimore

Technical Proficiencies Required

• Desktop: Windows, Mac
• Mobile: iPhone, Android
• Cloud: Microsoft 365, Google Workspace, Zoom
• Network: Ethernet, wireless, firewall, router

Personal Skills Required

• High level of professionalism
• Positive attitude
• Superior customer service skills
• Team player
• Consistency and reliability
• Exceptional verbal communication and technical writing skills
• Ability to multi-task gracefully
• Ability to exercise clear judgment

Opportunities for Advancement

• Tier III engineering
• Project engineering
• Cybersecurity roles
• Compliance support roles
• Client management responsibilities
• Engineering management responsibilities

Engagement: Contract | Rate: $26–$34/hr | Location: Baltimore, MD (On-Site)