DAG Tech

DAG Tech; San Diego (CA); Hybrid; USD 62,000 - 79,000; Full time

Job summary

DAG Tech in San Diego seeks a Tier II IT Support Engineer to join the Engineering Operations team on-site. You will provide front-line support for Windows/Mac, cloud services, and network devices, while engaging directly with end-users to resolve issues and document solutions.

This full-time role offers 40 hours weekly, PTO, and opportunities to advance into Tier III engineering and cybersecurity. The ideal candidate combines strong customer-service skills with solid technical writing and the

Qualifications

• Front-line IT support experience, preferably in an enterprise environment.
• Experience configuring Windows/Mac devices and cloud services.
• Strong communication and documentation skills.

Responsibilities

• Provide first-line IT support and issue resolutions for end-users.
• Configure desktops, laptops, and mobile devices; manage accounts.
• Troubleshoot network connectivity and conferencing systems.
• Maintain accurate documentation and time tracking.

Skills

Customer service

Verbal communication

Technical writing

Teamwork

Multi-tasking

Judgment

Professionalism

Tools

Windows

MacOS

Microsoft 365

Google Workspace

Zoom

Networking basics

Job description

DAG Tech seeks a Tier II IT Support Engineer to fulfill a key role on our Engineering Operations team in San Diego. Responsible for front-line support and management of technology systems, you will be exposed to a wide variety of technologies and interface directly with end-users. Your goal will be to support IT solutions and provide excellent service desk support.

Role Description

• Support end-users with efficient resolutions. Sample tasks include:
  • Computer configurations and troubleshooting
  • Hardware troubleshooting
  • Network connectivity issues
  • Video conferencing system troubleshooting
  • User onboarding and offboarding
  • Cloud services account creation and configuration
  • Password resets
  • Configuring user permissions
• Ensure high quality of support
• Responsible for helpdesk issue resolution on workstations, laptops, mobile devices, network devices, and cloud services
• Build and maintain accurate technical documentation including accurate time tracking

Role Format

• Type: Full Time Employee
• Schedule: 40 hours per week
• Performance: At client site 100% of the time, San Diego
• Paid Time Off (PTO): Federal holidays, 2 weeks vacation, 1 week personal

Technical Proficiencies Required

• Desktop: Windows, Mac
• Mobile: iPhone, Android
• Cloud: Microsoft 365, Google Workspace, Zoom
• Network: Ethernet, wireless, firewall, router

Personal Skills Required

• High level of professionalism
• Positive attitude
• Superior customer service skills
• Team player
• Consistency and reliability
• Exceptional verbal communication and technical writing skills
• Ability to multi-task gracefully
• Ability to exercise clear judgment

Opportunities for Advancement

• Tier III engineering
• Project engineering
• Cybersecurity roles
• Compliance support roles
• Client management responsibilities
• Engineering management responsibilities

Engagement: Full Time Employee | Salary: $62,400–$79,040/year | Location: San Diego, CA (On-Site)