Tier II IT Support Engineer – On-Site (Phoenix) – Contract DAG Tech

DAG Tech; Phoenix, Northern (AZ, KY); Hybrid; USD 36,000 - 47,000; Part time

Job summary

DAG Tech seeks a Tier II IT Support Engineer to join our Engineering Operations team in Phoenix. You will provide frontline IT support to end-users, configure desktops and mobile devices, troubleshoot hardware, network issues, and manage cloud services accounts.

This on-site contract role is 10–40 hours per week, with a strong emphasis on service quality and accurate documentation. Pathways to Tier III engineering and cybersecurity responsibilities are described in the role briefing.

Qualifications

• Experience providing frontline IT support or helpdesk services.
• Ability to configure desktops/laptops and mobile devices.
• Troubleshoot hardware, software, and network connectivity issues.
• Manage cloud service accounts (M365/Google Workspace) and user access.

Responsibilities

• Provide end-user IT support and issue resolution.
• Configure computers, mobile devices, and network equipment.
• Troubleshoot connectivity, video conferencing, and cloud service problems.
• Maintain accurate technical documentation and time tracking.

Skills

Customer service

Verbal communication

Technical writing

Team player

Multi-tasking

Tools

Microsoft 365

Google Workspace

Zoom

Windows

MacOS

Job description

DAG Tech seeks a Tier II IT Support Engineer to fulfill a key role on our Engineering Operations team in Phoenix. Responsible for front-line support and management of technology systems, you will be exposed to a wide variety of technologies and interface directly with end-users. Your goal will be to support IT solutions and provide excellent service desk support.

Role Description

• Support end-users with efficient resolutions. Sample tasks include:
  • Computer configurations and troubleshooting
  • Hardware troubleshooting
  • Network connectivity issues
  • Video conferencing system troubleshooting
  • User onboarding and offboarding
  • Cloud services account creation and configuration
  • Password resets
  • Configuring user permissions
• Ensure high quality of support
• Responsible for helpdesk issue resolution on workstations, laptops, mobile devices, network devices, and cloud services
• Build and maintain accurate technical documentation including accurate time tracking

Role Format

• Type: Contract
• Schedule: Contract as needed, 10–40 hours per week
• Performance: At client site 100% of the time, Phoenix

Technical Proficiencies Required

• Desktop: Windows, Mac
• Mobile: iPhone, Android
• Cloud: Microsoft 365, Google Workspace, Zoom
• Network: Ethernet, wireless, firewall, router

Personal Skills Required

• High level of professionalism
• Positive attitude
• Superior customer service skills
• Team player
• Consistency and reliability
• Exceptional verbal communication and technical writing skills
• Ability to multi-task gracefully
• Ability to exercise clear judgment

Opportunities for Advancement

• Tier III engineering
• Project engineering
• Cybersecurity roles
• Compliance support roles
• Client management responsibilities
• Engineering management responsibilities

Engagement: Contract | Rate: $26–$34/hr | Location: Phoenix, AZ (On-Site)