Tier II IT Support Engineer — On-Site Phoenix, Growth Path

DAG Tech; Phoenix, Northern (AZ, KY); Hybrid; USD 54,000 - 71,000; Full time

Job summary

DAG Tech in Phoenix, AZ seeks a Tier II IT Support Engineer to join the Engineering Operations team on-site. You will provide front-line support for end-users, configure devices, troubleshoot hardware and software, and handle network and cloud service issues across Windows, Mac, and mobile platforms.

You will document solutions, maintain time tracking, and contribute to high-quality IT support. The role offers 40 hours/week, federal holidays and PTO, and opportunities to advance into Tier III

Qualifications

• Ability to troubleshoot Windows and Mac workstations.
• Experience with Microsoft 365, Google Workspace, Zoom.
• Strong written and verbal communication with a customer-service mindset.

Responsibilities

• Provide front-line end-user support and efficient issue resolution.
• Configure computers and troubleshoot hardware and software.
• Resolve network connectivity and video conferencing issues.
• Maintain accurate documentation and time tracking of incidents.

Skills

Professionalism

Positive attitude

Customer service

Team player

Reliability

Verbal communication

Technical writing

Multitasking

Judgment

Job description

DAG Tech in Phoenix, AZ seeks a Tier II IT Support Engineer to join the Engineering Operations team on-site. You will provide front-line support for end-users, configure devices, troubleshoot hardware and software, and handle network and cloud service issues across Windows, Mac, and mobile platforms.

You will document solutions, maintain time tracking, and contribute to high-quality IT support. The role offers 40 hours/week, federal holidays and PTO, and opportunities to advance into Tier III