Tier II IT Support Engineer – On-Site (Boston) – Full Time DAG Tech

DAG Tech; Boston, Northern (MA, KY); Hybrid; USD 69,000 - 89,000; Full time

Benefits offered by this job

Federal holidays

2 weeks vacation

1 week personal

Job summary

DAG Tech in Boston, MA seeks a Tier II IT Support Engineer to join the Engineering Operations team. The role focuses on front-line support and management of technology systems, interfacing directly with end-users and resolving issues across desktops, mobile devices, and cloud services.

On-site, full-time position with 40 hours per week, PTO including federal holidays, 2 weeks vacation, and 1 week personal. Opportunities for advancement into Tier III engineering and cybersecurity roles.

Qualifications

• Experience providing front-line IT support and customer service.

Responsibilities

• Support end-users with efficient resolutions across desktops, mobile devices, and online services.
• Troubleshoot hardware, network connectivity, and video conferencing issues.
• Assist with onboarding/offboarding, password resets, and permissions configuration.
• Document and maintain accurate technical records and time tracking.

Skills

End-user support

Customer service

Team player

Technical writing

Multi-tasking

Clear judgement

Tools

Windows

Mac

iPhone

Android

Microsoft 365

Google Workspace

Zoom

Ethernet

Wireless

Firewall

Router

Job description

DAG Tech seeks a Tier II IT Support Engineer to fulfill a key role on our Engineering Operations team in Boston. Responsible for front-line support and management of technology systems, you will be exposed to a wide variety of technologies and interface directly with end-users. Your goal will be to support IT solutions and provide excellent service desk support.

Role Description

• Support end-users with efficient resolutions. Sample tasks include:
  • Computer configurations and troubleshooting
  • Hardware troubleshooting
  • Network connectivity issues
  • Video conferencing system troubleshooting
  • User onboarding and offboarding
  • Cloud services account creation and configuration
  • Password resets
  • Configuring user permissions
• Ensure high quality of support
• Responsible for helpdesk issue resolution on workstations, laptops, mobile devices, network devices, and cloud services
• Build and maintain accurate technical documentation including accurate time tracking

Role Format

• Type: Full Time Employee
• Schedule: 40 hours per week
• Performance: At client site 100% of the time, Boston
• Paid Time Off (PTO): Federal holidays, 2 weeks vacation, 1 week personal

Technical Proficiencies Required

• Desktop: Windows, Mac
• Mobile: iPhone, Android
• Cloud: Microsoft 365, Google Workspace, Zoom
• Network: Ethernet, wireless, firewall, router

Personal Skills Required

• High level of professionalism
• Positive attitude
• Superior customer service skills
• Team player
• Consistency and reliability
• Exceptional verbal communication and technical writing skills
• Ability to multi-task gracefully
• Ability to exercise clear judgment

Opportunities for Advancement

• Tier III engineering
• Project engineering
• Cybersecurity roles
• Compliance support roles
• Client management responsibilities
• Engineering management responsibilities

Engagement: Full Time Employee | Salary: $68,640–$89,440/year | Location: Boston, MA (On-Site)