Tier II IT Support Engineer – On-Site (Phoenix) – Full Time DAG Tech

DAG Tech; Phoenix, Northern (AZ, KY); Hybrid; USD 54,000 - 71,000; Full time

Job summary

DAG Tech in Phoenix, AZ seeks a Tier II IT Support Engineer to join the Engineering Operations team on-site. You will provide front-line support for end-users, configure devices, troubleshoot hardware and software, and handle network and cloud service issues across Windows, Mac, and mobile platforms.

You will document solutions, maintain time tracking, and contribute to high-quality IT support. The role offers 40 hours/week, federal holidays and PTO, and opportunities to advance into Tier III

Qualifications

• Ability to troubleshoot Windows and Mac workstations.
• Experience with Microsoft 365, Google Workspace, Zoom.
• Strong written and verbal communication with a customer-service mindset.

Responsibilities

• Provide front-line end-user support and efficient issue resolution.
• Configure computers and troubleshoot hardware and software.
• Resolve network connectivity and video conferencing issues.
• Maintain accurate documentation and time tracking of incidents.

Skills

Professionalism

Positive attitude

Customer service

Team player

Reliability

Verbal communication

Technical writing

Multitasking

Judgment

Job description

DAG Tech seeks a Tier II IT Support Engineer to fulfill a key role on our Engineering Operations team in Phoenix. Responsible for front-line support and management of technology systems, you will be exposed to a wide variety of technologies and interface directly with end-users. Your goal will be to support IT solutions and provide excellent service desk support.

Role Description

• Support end-users with efficient resolutions. Sample tasks include:
  • Computer configurations and troubleshooting
  • Hardware troubleshooting
  • Network connectivity issues
  • Video conferencing system troubleshooting
  • User onboarding and offboarding
  • Cloud services account creation and configuration
  • Password resets
  • Configuring user permissions
• Ensure high quality of support
• Responsible for helpdesk issue resolution on workstations, laptops, mobile devices, network devices, and cloud services
• Build and maintain accurate technical documentation including accurate time tracking

Role Format

• Type: Full Time Employee
• Schedule: 40 hours per week
• Performance: At client site 100% of the time, Phoenix
• Paid Time Off (PTO): Federal holidays, 2 weeks vacation, 1 week personal

Technical Proficiencies Required

• Desktop: Windows, Mac
• Mobile: iPhone, Android
• Cloud: Microsoft 365, Google Workspace, Zoom
• Network: Ethernet, wireless, firewall, router

Personal Skills Required

• High level of professionalism
• Positive attitude
• Superior customer service skills
• Team player
• Consistency and reliability
• Exceptional verbal communication and technical writing skills
• Ability to multi-task gracefully
• Ability to exercise clear judgment

Opportunities for Advancement

• Tier III engineering
• Project engineering
• Cybersecurity roles
• Compliance support roles
• Client management responsibilities
• Engineering management responsibilities

Engagement: Full Time Employee | Salary: $54,080–$70,720/year | Location: Phoenix, AZ (On-Site)