Tier II IT Support Engineer – On-Site (Miami) – Full Time DAG Tech

DAG Tech; Miami (FL); Hybrid; USD 62,000 - 79,000; Full time

Benefits offered by this job

Federal holidays

2 weeks vacation

1 week personal

Job summary

DAG Tech seeks a Tier II IT Support Engineer to join our Engineering Operations team in Miami. You will provide frontline IT support for Windows, Mac, mobile devices, and cloud services, ensuring efficient resolutions and thorough documentation.

This full-time, on-site role requires 40 hours per week on-site in Miami, with opportunities to advance into Tier III engineering and cybersecurity paths through hands-on experience and cross-team collaboration.

Qualifications

• Experience providing frontline IT support.
• Ability to configure and troubleshoot Windows and Mac endpoints.

Responsibilities

• Support end-users with efficient resolutions for desktops, laptops, mobile devices, and network issues.
• Troubleshoot hardware and software, video conferencing, and cloud services.
• Document work accurately and track time spent on issues.
• On-site support at client location in Miami, ensuring high-quality service.

Skills

Professionalism

Positive attitude

Customer service

Team player

Reliability

Verbal communication

Technical writing

Multi-tasking

Judgment

Tools

Microsoft 365

Google Workspace

Zoom

Job description

DAG Tech seeks a Tier II IT Support Engineer to fulfill a key role on our Engineering Operations team in Miami. Responsible for front-line support and management of technology systems, you will be exposed to a wide variety of technologies and interface directly with end-users. Your goal will be to support IT solutions and provide excellent service desk support.

Role Description

• Support end-users with efficient resolutions. Sample tasks include:
  • Computer configurations and troubleshooting
  • Hardware troubleshooting
  • Network connectivity issues
  • Video conferencing system troubleshooting
  • User onboarding and offboarding
  • Cloud services account creation and configuration
  • Password resetsConfiguring user permissions
• Ensure high quality of support
• Responsible for helpdesk issue resolution on workstations, laptops, mobile devices, network devices, and cloud services
• Build and maintain accurate technical documentation including accurate time tracking

Role Format

• Type: Full Time Employee
• Schedule: 40 hours per week
• Performance: At client site 100% of the time, Miami
• Paid Time Off (PTO): Federal holidays, 2 weeks vacation, 1 week personal

Technical Proficiencies Required

• Desktop: Windows, Mac
• Mobile: iPhone, Android
• Cloud: Microsoft 365, Google Workspace, Zoom
• Network: Ethernet, wireless, firewall, router

Personal Skills Required

• High level of professionalism
• Positive attitude
• Superior customer service skills
• Team player
• Consistency and reliability
• Exceptional verbal communication and technical writing skills
• Ability to multi-task gracefully
• Ability to exercise clear judgment

Opportunities for Advancement

• Tier III engineering
• Project engineering
• Cybersecurity roles
• Compliance support roles
• Client management responsibilities
• Engineering management responsibilities

Engagement: Full Time Employee | Salary: $62,400-$79,040/year | Location: Miami, FL (On-Site)