DAG Tech

DAG Tech; Los Angeles (CA); Híbrido; USD 69 000 - 89 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Paid time off

Federal holidays

2 weeks vacation

Resumo da oferta

DAG Tech seeks a Tier II IT Support Engineer to fulfill a key role on our Engineering Operations team in Los Angeles. You will provide front-line support and manage technology systems, interfacing directly with end-users on a range of platforms.

This on-site, full-time role covers configurations, troubleshooting, onboarding/offboarding, and documentation. You’ll work across Windows, Mac, Microsoft 365, Google Workspace, and Zoom, delivering high-quality service desk support.

Qualificações

• Provides front-line IT support to end-users across desktops and mobile devices.
• Maintains professional communication and writing to document issues and resolutions.
• Supports onboarding/offboarding processes and access management.

Responsabilidades

• Support end-users with efficient resolutions and document work.
• Troubleshoot computer configurations, hardware, and network issues.
• Assist with password resets and user permissions.

Conhecimentos

End-user support

Verbal communication

Technical writing

Team player

Multi-tasking

Problem solving

Professionalism

Time management

Ferramentas

Windows

macOS

iOS

Android

Microsoft 365

Google Workspace

Zoom

Descrição da oferta de emprego

DAG Tech seeks a Tier II IT Support Engineer to fulfill a key role on our Engineering Operations team in Los Angeles. Responsible for front-line support and management of technology systems, you will be exposed to a wide variety of technologies and interface directly with end-users. Your goal will be to support IT solutions and provide excellent service desk support.

Role Description

• Support end-users with efficient resolutions. Sample tasks include:
  • Computer configurations and troubleshooting
  • Hardware troubleshooting
  • Network connectivity issues
  • Video conferencing system troubleshooting
  • User onboarding and offboarding
  • Cloud services account creation and configuration
  • Password resets
  • Configuring user permissions
• Ensure high quality of support
• Responsible for helpdesk issue resolution on workstations, laptops, mobile devices, network devices, and cloud services
• Build and maintain accurate technical documentation including accurate time tracking

Role Format

• Type: Full Time Employee
• Schedule: 40 hours per week
• Performance: At client site 100% of the time, Los Angeles
• Paid Time Off (PTO): Federal holidays, 2 weeks vacation, 1 week personal

Technical Proficiencies Required

• Desktop: Windows, Mac
• Mobile: iPhone, Android
• Cloud: Microsoft 365, Google Workspace, Zoom
• Network: Ethernet, wireless, firewall, router

Personal Skills Required

• High level of professionalism
• Positive attitude
• Superior customer service skills
• Team player
• Consistency and reliability
• Exceptional verbal communication and technical writing skills
• Ability to multi-task gracefully
• Ability to exercise clear judgment

Opportunities for Advancement

• Tier III engineering
• Project engineering
• Cybersecurity roles
• Compliance support roles
• Client management responsibilities
• Engineering management responsibilities

Engagement: Full Time Employee | Salary: $68,640–$89,440/year | Location: Los Angeles, CA (On-Site)