DAG Tech

DAG Tech; San Francisco (CA); Hybrid; USD 73,000 - 94,000; Full time

Benefits offered by this job

Federal holidays

2 weeks vacation

1 week personal

Job summary

DAG Tech in San Francisco, CA seeks a Tier II IT Support Engineer to join the Engineering Operations team on-site. You will provide front-line support, configure desktops and mobile devices, troubleshoot network and cloud services, and document processes.

This role offers 40 hours per week, full-time employment, federal holidays, and paid time off. You will interact with end-users daily, resolve incidents, and contribute to an expanding IT environment with Microsoft 365, Google Workspace, Zoom,

Qualifications

• High level of professionalism required.
• Strong customer service skills essential.
• Excellent verbal communication and technical writing abilities.
• Ability to work well in a team and maintain reliability.
• Multitasking across tasks with strong judgment.

Responsibilities

• Provide front-line IT support to end-users with efficient resolutions.
• Configure and troubleshoot desktops, laptops, and mobile devices.
• Resolve network connectivity and video conferencing issues; manage cloud service access.
• Onboard and offboard users; configure user permissions and accounts.
• Document processes accurately and track time spent on tickets.

Skills

Professionalism

Positive attitude

Customer service

Team player

Reliability

Verbal communication

Technical writing

Multi-tasking

Judgment

Job description

DAG Tech seeks a Tier II IT Support Engineer to fulfill a key role on our Engineering Operations team in San Francisco. Responsible for front-line support and management of technology systems, you will be exposed to a wide variety of technologies and interface directly with end-users. Your goal will be to support IT solutions and provide excellent service desk support.

Role Description

• Support end-users with efficient resolutions. Sample tasks include:
  • Computer configurations and troubleshooting
  • Hardware troubleshooting
  • Network connectivity issues
  • Video conferencing system troubleshooting
  • User onboarding and offboarding
  • Cloud services account creation and configuration
  • Password resets
  • Configuring user permissions
• Ensure high quality of support
• Responsible for helpdesk issue resolution on workstations, laptops, mobile devices, network devices, and cloud services
• Build and maintain accurate technical documentation including accurate time tracking

Role Format

• Type: Full Time Employee
• Schedule: 40 hours per week
• Performance: At client site 100% of the time, San Francisco
• Paid Time Off (PTO): Federal holidays, 2 weeks vacation, 1 week personal

Technical Proficiencies Required

• Desktop: Windows, Mac
• Mobile: iPhone, Android
• Cloud: Microsoft 365, Google Workspace, Zoom
• Network: Ethernet, wireless, firewall, router

Personal Skills Required

• High level of professionalism
• Positive attitude
• Superior customer service skills
• Team player
• Consistency and reliability
• Exceptional verbal communication and technical writing skills
• Ability to multi-task gracefully
• Ability to exercise clear judgment

Opportunities for Advancement

• Tier III engineering
• Project engineering
• Cybersecurity roles
• Compliance support roles
• Client management responsibilities
• Engineering management responsibilities

Engagement: Full Time Employee | Salary: $72,800–$93,600/year | Location: San Francisco, CA (On-Site)