DAG Tech

DAG Tech; Washington (District of Columbia); Hybrid; USD 67,000 - 85,000; Full time

Benefits offered by this job

Federal holidays

2 weeks vacation

1 week personal

Job summary

DAG Tech seeks a Tier II IT Support Engineer in Washington DC to join the Engineering Operations team. You will provide front-line service desk support, manage technology systems, and interface with end-users to deliver reliable IT solutions.

Responsibilities include configuring devices, troubleshooting hardware and network issues, and maintaining documentation. The role is full-time, on-site, with Federal holidays and PTO included, located in Washington, DC.

Qualifications

• High level of professionalism and customer service mindset.
• Ability to onboard/offboard users and manage access.
• Experience supporting desktop, mobile, and cloud-based systems.

Responsibilities

• Support end-users with efficient resolutions across devices and platforms.
• Troubleshoot hardware, software, network, and video conferencing issues.
• Manage user onboarding, offboarding, and access provisioning.
• Create and maintain accurate technical documentation and time tracking.

Skills

Professionalism

Customer service

Team player

Reliability

Verbal communication

Technical writing

Multitasking

Good judgment

Tools

Windows

MacOS

iPhone

Android

Microsoft 365

Google Workspace

Zoom

Ethernet

Wi-Fi

Firewall

Router

Job description

DAG Tech seeks a Tier II IT Support Engineer to fulfill a key role on our Engineering Operations team in Washington DC. Responsible for front-line support and management of technology systems, you will be exposed to a wide variety of technologies and interface directly with end-users. Your goal will be to support IT solutions and provide excellent service desk support.

Role Description

• Support end-users with efficient resolutions. Sample tasks include:
  • Computer configurations and troubleshooting
  • Hardware troubleshooting
  • Network connectivity issues
  • Video conferencing system troubleshooting
  • User onboarding and offboarding
  • Cloud services account creation and configuration
  • Password resets
  • Configuring user permissions
• Ensure high quality of support
• Responsible for helpdesk issue resolution on workstations, laptops, mobile devices, network devices, and cloud services
• Build and maintain accurate technical documentation including accurate time tracking

Role Format

• Type: Full Time Employee
• Schedule: 40 hours per week
• Performance: At client site 100% of the time, Washington DC
• Paid Time Off (PTO): Federal holidays, 2 weeks vacation, 1 week personal

Technical Proficiencies Required

• Desktop: Windows, Mac
• Mobile: iPhone, Android
• Cloud: Microsoft 365, Google Workspace, Zoom
• Network: Ethernet, wireless, firewall, router

Personal Skills Required

• High level of professionalism
• Positive attitude
• Superior customer service skills
• Team player
• Consistency and reliability
• Exceptional verbal communication and technical writing skills
• Ability to multi-task gracefully
• Ability to exercise clear judgment

Opportunities for Advancement

• Tier III engineering
• Project engineering
• Cybersecurity roles
• Compliance support roles
• Client management responsibilities
• Engineering management responsibilities

Engagement: Full Time Employee | Salary: $66,560–$85,280/year | Location: Washington, DC (On-Site)