Tier II IT Support Engineer - On-Site in Miami

DAG Tech; Miami, Northern (FL, KY); Hybrid; USD 41,000 - 52,000; Part time

Job summary

DAG Tech seeks a Tier II IT Support Engineer in Miami for front-line IT support across Windows, Mac, and cloud services. You will handle user onboarding, device configurations, and network issue resolution on-site at client locations.

We expect strong customer service skills, professional communication, and the ability to multi-task. This contract role offers 10–40 hours weekly with on-site duties in Miami, FL.

Qualifications

• Support end-users with efficient resolutions across devices and platforms.
• Maintain high quality of support and customer service.
• Create and maintain accurate technical documentation and time tracking.

Responsibilities

• Provide front-line IT support to end-users to resolve issues efficiently.
• Troubleshoot computers, peripherals, networks, and conferencing tools.
• Assist with onboarding/offboarding and access provisioning.

Skills

Customer service

Verbal communication

Technical writing

Team player

Multi-tasking

Judgment/Decision making

Tools

Windows

MacOS

Microsoft 365

Google Workspace

Zoom

Networking basics

Phone/Video Conferencing

Job description

DAG Tech seeks a Tier II IT Support Engineer in Miami for front-line IT support across Windows, Mac, and cloud services. You will handle user onboarding, device configurations, and network issue resolution on-site at client locations.

We expect strong customer service skills, professional communication, and the ability to multi-task. This contract role offers 10–40 hours weekly with on-site duties in Miami, FL.