Tier II IT Support Engineer – On-Site (Chicago) – Full Time DAG Tech

DAG Tech; Chicago, Northern (IL, KY); Hybrid; USD 62,000 - 79,000; Full time

Benefits offered by this job

Federal holidays

2 weeks vacation

1 week personal

Job summary

DAG Tech in Chicago is seeking a Tier II IT Support Engineer to join our Engineering Operations team. You will provide front-line helpdesk support, handle configurations, hardware/network issues, and cloud service setup, while delivering high-quality service to end-users.

You will work on-site at our Chicago office, supporting Windows and Mac desktops, mobile devices, and collaboration tools like Microsoft 365, Google Workspace, and Zoom, with emphasis on documentation and time tracking for all

Qualifications

• Provide front-line support and document resolutions.
• Configure computers and troubleshoot hardware/network/OS issues.
• Assist with onboarding/offboarding and cloud service setup.
• Maintain accurate documentation and time tracking.
• On-site support at Chicago location.

Responsibilities

• Resolve helpdesk tickets efficiently with quality service.
• Troubleshoot devices including desktops, laptops, mobiles, and network gear.
• Assist with video conferencing systems and access management.
• Create and maintain technical documentation.

Skills

Professionalism

Positive attitude

Customer service

Team player

Reliability

Verbal & written comm

Multi-tasking

Judgment

Tools

Windows

MacOS

iPhone

Android

Microsoft 365

Google Workspace

Zoom

Ethernet

Wireless

Firewall

Router

Job description

DAG Tech seeks a Tier II IT Support Engineer to fulfill a key role on our Engineering Operations team in Chicago. Responsible for front-line support and management of technology systems, you will be exposed to a wide variety of technologies and interface directly with end-users. Your goal will be to support IT solutions and provide excellent service desk support.

Role Description

• Support end-users with efficient resolutions. Sample tasks include:
  • Computer configurations and troubleshooting
  • Hardware troubleshooting
  • Network connectivity issues
  • Video conferencing system troubleshooting
  • User onboarding and offboarding
  • Cloud services account creation and configuration
  • Password resets
  • Configuring user permissions
• Ensure high quality of support
• Responsible for helpdesk issue resolution on workstations, laptops, mobile devices, network devices, and cloud services
• Build and maintain accurate technical documentation including accurate time tracking

Role Format

• Type: Full Time Employee
• Schedule: 40 hours per week
• Performance: At client site 100% of the time, Chicago
• Paid Time Off (PTO): Federal holidays, 2 weeks vacation, 1 week personal

Technical Proficiencies Required

• Desktop: Windows, Mac
• Mobile: iPhone, Android
• Cloud: Microsoft 365, Google Workspace, Zoom
• Network: Ethernet, wireless, firewall, router

Personal Skills Required

• High level of professionalism
• Positive attitude
• Superior customer service skills
• Team player
• Consistency and reliability
• Exceptional verbal communication and technical writing skills
• Ability to multi-task gracefully
• Ability to exercise clear judgment

Opportunities for Advancement

• Tier III engineering
• Project engineering
• Cybersecurity roles
• Compliance support roles
• Client management responsibilities
• Engineering management responsibilities

Engagement: Full Time Employee | Salary: $62,400-$79,040/year | Location: Chicago, IL (On-Site)