Tier II IT Support Engineer (Contract) – On‑Site Boston

DAG Tech; Boston, Northern (MA, KY); Hybrid; USD 69,000 - 89,000; Full time

Job summary

DAG Tech in Boston seeks a Tier II IT Support Engineer to join the Engineering Operations team. You will provide front-line support and manage technology systems, interfacing directly with end-users to resolve issues and maintain service levels at a busy client site.

This contract role offers flexible 10–40 hours per week, on-site in Boston, with exposure to Windows and Mac workstations, mobile devices, and cloud apps like Microsoft 365, Google Workspace, and Zoom.

Qualifications

• Experience supporting IT systems in a fast-paced environment.
• Strong written and verbal communication skills.
• Ability to multi-task and manage competing priorities.
• Familiarity with cloud services and video conferencing systems.

Responsibilities

• Provide frontline IT support and efficient resolutions for end-users.
• Troubleshoot desktops, laptops, mobiles, networks and cloud services.
• Configure accounts, onboarding/offboarding, and permissions.
• Document issues and resolutions with accurate time tracking.

Skills

Customer service

Team player

Verbal communication

Technical writing

Multi-tasking

Tools

Windows

MacOS

iPhone

Android

Microsoft 365

Google Workspace

Zoom

Ethernet

WiFi/Router

Firewall

Job description

DAG Tech in Boston seeks a Tier II IT Support Engineer to join the Engineering Operations team. You will provide front-line support and manage technology systems, interfacing directly with end-users to resolve issues and maintain service levels at a busy client site.

This contract role offers flexible 10–40 hours per week, on-site in Boston, with exposure to Windows and Mac workstations, mobile devices, and cloud apps like Microsoft 365, Google Workspace, and Zoom.