IT Support Engineer II — On-Site, Boston

DAG Tech; Boston, Northern (MA, KY); Hybrid; USD 69,000 - 89,000; Full time

Benefits offered by this job

Federal holidays

2 weeks vacation

1 week personal

Job summary

DAG Tech in Boston, MA seeks a Tier II IT Support Engineer to join the Engineering Operations team. The role focuses on front-line support and management of technology systems, interfacing directly with end-users and resolving issues across desktops, mobile devices, and cloud services.

On-site, full-time position with 40 hours per week, PTO including federal holidays, 2 weeks vacation, and 1 week personal. Opportunities for advancement into Tier III engineering and cybersecurity roles.

Qualifications

• Experience providing front-line IT support and customer service.

Responsibilities

• Support end-users with efficient resolutions across desktops, mobile devices, and online services.
• Troubleshoot hardware, network connectivity, and video conferencing issues.
• Assist with onboarding/offboarding, password resets, and permissions configuration.
• Document and maintain accurate technical records and time tracking.

Skills

End-user support

Customer service

Team player

Technical writing

Multi-tasking

Clear judgement

Tools

Windows

Mac

iPhone

Android

Microsoft 365

Google Workspace

Zoom

Ethernet

Wireless

Firewall

Router

Job description

DAG Tech in Boston, MA seeks a Tier II IT Support Engineer to join the Engineering Operations team. The role focuses on front-line support and management of technology systems, interfacing directly with end-users and resolving issues across desktops, mobile devices, and cloud services.

On-site, full-time position with 40 hours per week, PTO including federal holidays, 2 weeks vacation, and 1 week personal. Opportunities for advancement into Tier III engineering and cybersecurity roles.