Tier II IT Support Engineer - On-Site Chicago (Contract)

DAG Tech; Chicago, Northern (IL, KY); Hybrid; USD 41,000 - 52,000; Part time

Job summary

DAG Tech is seeking a Tier II IT Support Engineer to join the Engineering Operations team in Chicago. This contract role focuses on front-line support for end-users, handling configurations, hardware and network troubleshooting, and cloud service management.

On-site engagement required with a strong emphasis on service quality and documentation. Ideal candidates will have experience across Windows/Mac, mobile devices, and cloud tools such as Microsoft 365, Google Workspace, and Zoom, along with

Qualifications

• Front-line IT support and service desk resolutions.
• Familiarity with Windows, MacOS, and cloud apps.
• Strong customer service and written communication skills.

Responsibilities

• Provide front-line support and efficient issue resolution for end-users.
• Maintain high quality of support across devices and platforms.
• Build and maintain technical documentation including time tracking.

Skills

Front-line support

Customer service

Communication

Technical writing

Time management

Tools

Windows

MacOS

Microsoft 365

Google Workspace

Zoom

Networking basics

Job description

DAG Tech is seeking a Tier II IT Support Engineer to join the Engineering Operations team in Chicago. This contract role focuses on front-line support for end-users, handling configurations, hardware and network troubleshooting, and cloud service management.

On-site engagement required with a strong emphasis on service quality and documentation. Ideal candidates will have experience across Windows/Mac, mobile devices, and cloud tools such as Microsoft 365, Google Workspace, and Zoom, along with