On-Site IT Support Engineer (Tier II) – San Diego

DAG Tech; San Diego (CA); Hybrid; USD 62,000 - 79,000; Full time

Job summary

DAG Tech in San Diego seeks a Tier II IT Support Engineer to join the Engineering Operations team on-site. You will provide front-line support for Windows/Mac, cloud services, and network devices, while engaging directly with end-users to resolve issues and document solutions.

This full-time role offers 40 hours weekly, PTO, and opportunities to advance into Tier III engineering and cybersecurity. The ideal candidate combines strong customer-service skills with solid technical writing and the

Qualifications

• Front-line IT support experience, preferably in an enterprise environment.
• Experience configuring Windows/Mac devices and cloud services.
• Strong communication and documentation skills.

Responsibilities

• Provide first-line IT support and issue resolutions for end-users.
• Configure desktops, laptops, and mobile devices; manage accounts.
• Troubleshoot network connectivity and conferencing systems.
• Maintain accurate documentation and time tracking.

Skills

Customer service

Verbal communication

Technical writing

Teamwork

Multi-tasking

Judgment

Professionalism

Tools

Windows

MacOS

Microsoft 365

Google Workspace

Zoom

Networking basics

Job description

DAG Tech in San Diego seeks a Tier II IT Support Engineer to join the Engineering Operations team on-site. You will provide front-line support for Windows/Mac, cloud services, and network devices, while engaging directly with end-users to resolve issues and document solutions.

This full-time role offers 40 hours weekly, PTO, and opportunities to advance into Tier III engineering and cybersecurity. The ideal candidate combines strong customer-service skills with solid technical writing and the