On-Site Tier II IT Support Engineer – Contract, San Diego

DAG Tech; San Diego (CA); Hybrid; USD 41,000 - 52,000; Full time

Job summary

DAG Tech seeks a Tier II IT Support Engineer to join our Engineering Operations team in San Diego. You will provide front-line support and manage technology systems, interfacing directly with end-users to deliver excellent service desk support.

Responsibilities include configuring computers, troubleshooting hardware/network issues, onboarding/offboarding users, managing cloud accounts, and producing precise technical documentation with time tracking.

Qualifications

• Front-line IT support experience preferred.
• Experience handling end-user IT needs across devices and platforms.
• Strong written and verbal communication essential.
• Ability to document work and track time precisely.

Responsibilities

• Provide front-line support to end-users for computer, hardware, and network issues.
• Troubleshoot video conferencing and cloud service configurations.
• Assist with onboarding/offboarding and user account management.
• Create and maintain accurate technical documentation with time tracking.

Skills

Customer service

Team player

Verbal communication

Technical writing

Multi-tasking

Professionalism

Tools

Windows

Mac

iPhone

Android

Microsoft 365

Google Workspace

Zoom

Ethernet

Wireless

Firewall

Router

Job description

DAG Tech seeks a Tier II IT Support Engineer to join our Engineering Operations team in San Diego. You will provide front-line support and manage technology systems, interfacing directly with end-users to deliver excellent service desk support.

Responsibilities include configuring computers, troubleshooting hardware/network issues, onboarding/offboarding users, managing cloud accounts, and producing precise technical documentation with time tracking.