Tier II IT Support Engineer — On‑Site Baltimore (Contract)

DAG Tech; Baltimore (MD); Hybrid; USD 36,000 - 47,000; Part time

Job summary

DAG Tech in Baltimore seeks a Tier II IT Support Engineer to join our Engineering Operations team on-site. You will deliver front-line IT support to end-users, manage technology systems, and ensure timely, high-quality service desk resolutions.

The contract role offers 10–40 hours per week with on-site work in Baltimore, MD, and opportunities to advance into Tier III engineering and cybersecurity paths as you gain experience.

Qualifications

• Front-line IT support with strong customer service.
• Experience troubleshooting desktops, networks, and cloud services.
• Ability to document work and manage time accurately.
• Professional written and verbal communication.

Responsibilities

• Provide front-line support to end-users.
• Troubleshoot desktops, laptops, mobile devices, and network devices.
• Configure cloud services and user accounts.
• Document issues and resolutions with time tracking.
• Collaborate with team to ensure high-quality support.

Skills

Customer service

Team player

Verbal communication

Technical writing

Multi-tasking

Judgment

Job description

DAG Tech in Baltimore seeks a Tier II IT Support Engineer to join our Engineering Operations team on-site. You will deliver front-line IT support to end-users, manage technology systems, and ensure timely, high-quality service desk resolutions.

The contract role offers 10–40 hours per week with on-site work in Baltimore, MD, and opportunities to advance into Tier III engineering and cybersecurity paths as you gain experience.