Tier I VoIP & UCaaS Support Technician

Sangoma; Pittsburgh (Allegheny County); On-site; USD 38,000 - 45,000; Full time

Benefits offered by this job

Extensive Benefit Options (Health, Vision, Dental)

Matching 401(k) program

Employee Stock Purchase Plan

Flexible Time Off

High-growth career opportunities

Job summary

A leading technology firm is seeking a Tier I Technical Support Technician in Pittsburgh. You will provide top-notch customer support, troubleshoot VoIP and network issues, and collaborate closely with teams to enhance service delivery. Ideal candidates should have strong problem-solving skills and a relevant associate's degree. Join us to make a significant impact and grow your career within a dynamic work environment.

Qualifications

• 1-2 years of experience in a technical support or help desk environment.
• Experience with VoIP systems or unified communications technologies is highly desirable.
• Ability to interpret technical documentation and logs.

Responsibilities

• Provide exceptional customer and technical support through multiple channels.
• Troubleshoot and resolve customer-reported issues efficiently.
• Collaborate closely with the Lead Technical Support Technician.

Skills

TCP/IP and basic network troubleshooting

Verbal and written communication skills

Problem-solving and analytical abilities

Education

Associate's degree in Information Technology

Tools

Wireshark

PuTTY

Microsoft SQL Server

Job description

A leading technology firm is seeking a Tier I Technical Support Technician in Pittsburgh. You will provide top-notch customer support, troubleshoot VoIP and network issues, and collaborate closely with teams to enhance service delivery. Ideal candidates should have strong problem-solving skills and a relevant associate's degree. Join us to make a significant impact and grow your career within a dynamic work environment.