Tier 2 IT Support Technician — Quick, User-Centric Help

VC5 Consulting; Fairfield (OH); On-site; USD 55,000 - 65,000; Full time

Job summary

A technology solutions provider in Fairfield, OH is looking for a dedicated Tier 1.5 Support Technician to provide exceptional technical support. The ideal candidate will have at least two years of experience and will excel at customer service, particularly with non-technical users. You will handle support tickets, troubleshoot in a Windows environment, and collaborate with on-site contacts. This position offers a salary between $55,000 and $65,000.

Qualifications

• Minimum of two years of experience in a technical support role.
• Certifications such as A+ and ITIL are preferred but not mandatory.
• Excellent customer service skills, particularly with non-technical users.

Responsibilities

• Handle day-to-day support tickets with a focus on quick resolution and user satisfaction.
• Provide basic troubleshooting assistance in a Windows environment.
• Collaborate closely with the on-site contact for seamless support.

Skills

Technical support

Customer service

Troubleshooting in Windows

Support for Apple tablets

Job description

A technology solutions provider in Fairfield, OH is looking for a dedicated Tier 1.5 Support Technician to provide exceptional technical support. The ideal candidate will have at least two years of experience and will excel at customer service, particularly with non-technical users. You will handle support tickets, troubleshoot in a Windows environment, and collaborate with on-site contacts. This position offers a salary between $55,000 and $65,000.