Tier 1 IT Help Desk — Customer-First Tech Support

Mbi Llc; Harrisburg (Dauphin County); On-site; USD 40,000 - 55,000; Full time

Job summary

A technology service provider is seeking a Tier 1 IT Service Desk professional in Harrisburg, PA. The role involves providing technical support primarily over the phone, assisting users with hardware and software issues, and maintaining customer service standards. Ideal candidates possess strong communication skills and customer service experience, with at least one year of relevant experience. The position may require occasional Saturday work from 8 AM to 12 PM once a quarter, with prior notice given.

Qualifications

• 1+ years of previous IT Service Desk and/or Call Center experience.
• Experience with call tracking and ticketing software.
• Ability to support users with limited knowledge of computers.
• Strong knowledge of Microsoft-based operating systems.
• Above average communication skills.

Responsibilities

• Provides technical assistance and support to end users via phone.
• Investigates and resolves computer software and hardware problems.
• Creates and escalates Remedy trouble tickets as needed.
• Follows quality standards and displays strong customer service skills.
• Resets or restores user IDs and passwords.

Skills

Customer service skills

Communication skills

Attention to detail

Resourcefulness

Team collaboration

Tools

Remedy

Active Directory

Windows 7

Office 365

Job description

A technology service provider is seeking a Tier 1 IT Service Desk professional in Harrisburg, PA. The role involves providing technical support primarily over the phone, assisting users with hardware and software issues, and maintaining customer service standards. Ideal candidates possess strong communication skills and customer service experience, with at least one year of relevant experience. The position may require occasional Saturday work from 8 AM to 12 PM once a quarter, with prior notice given.