Tier 1 Telecom Support Specialist

Vantage Labs, LLC; Northern (KY); Hybrid; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Job summary

Vantage Unified Communications seeks a Customer Service Representative - Tier 1 to be the first point of contact for customers, delivering a professional experience across phone and email channels. You will triage requests, create tickets, and track progress through resolution.

The role requires 1+ year in Level 1 helpdesk or related support, strong communication, and a customer-first mindset. Onsite work and a path to deeper technical involvement are expected.

Qualifications

• Bachelor’s degree in information technology or other field is required or preferred.
• 1+ year of Level 1 helpdesk or related support experience.
• Strong verbal and written communication skills with a customer-first mindset.

Responsibilities

• Serve as the initial customer contact and manage onboarding and provisioning.
• Maintain accurate system records and document all customer interactions.
• Coordinate with field service partners to monitor order statuses and resolve issues.
• Deliver multichannel support via phone and email with timely ticket updates.
• Prioritize workload and set realistic expectations to minimize service delays.

Skills

Customer service

Phone support

Email support

Communication skills

Attention to detail

Customer-first mindset

Team coordination

Education

Bachelor’s degree in information technology or other

Tools

Jira

Job description

Vantage Unified Communications seeks a Customer Service Representative - Tier 1 to be the first point of contact for customers, delivering a professional experience across phone and email channels. You will triage requests, create tickets, and track progress through resolution.

The role requires 1+ year in Level 1 helpdesk or related support, strong communication, and a customer-first mindset. Onsite work and a path to deeper technical involvement are expected.