Tier 1 Customer Support Specialist - Onboarding & Helpdesk

VantageSportz LLC; Pennsylvania; Sur place; USD 38 000 - 64 000; Plein temps

Avantages offerts par ce poste

401(k)

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Short-Term Disability

Long-Term Disability

Tuition Reimbursement

Paid training

Pet Insurance

Critical Illness Insurance

Résumé du poste

Vantage Unified Communications in Pennsylvania is seeking a Customer Service Representative – Tier 1 to be the first point of contact, delivering professional, solutions‑oriented support to customers. You’ll handle inquiries, create and track tickets, and coordinate with internal teams to resolve issues efficiently.

You will provide multichannel support via phone and email, assist with onboarding, and work with field partners to ensure timely resolutions while maintaining high customer

Qualifications

• 1+ year of experience in Level 1 helpdesk support for phone users and/or desktop, applications and LAN.
• Familiarity with voice/data network services: ISP, routers, switches, firewalls, telephony administration.
• Strong verbal and written communication skills and a customer-first mindset.
• Bachelor’s degree in information technology or related field.

Responsabilités

• Deliver responsive multichannel support via phone and email, triage requests and provide real-time updates on ticket status.
• Serve as the initial customer contact, address calls/emails, create tickets and track to completion.
• Manage workload prioritization, review open tickets daily and set timelines.
• Assist with onboarding and provisioning of new customer services during onboarding phases.
• Maintain accurate system records in the ticketing and billing system.
• Document all customer interactions for cross-team visibility and follow-ups.
• Coordinate with field service partners to monitor order statuses and resolve issues.
• Provide ongoing updates and clear communication to sustain high customer satisfaction.

Connaissances

Customer service

Communication skills

Helpdesk experience

Formation

Bachelor's degree in IT

Outils

Jira

Description du poste

Vantage Unified Communications in Pennsylvania is seeking a Customer Service Representative – Tier 1 to be the first point of contact, delivering professional, solutions‑oriented support to customers. You’ll handle inquiries, create and track tickets, and coordinate with internal teams to resolve issues efficiently.

You will provide multichannel support via phone and email, assist with onboarding, and work with field partners to ensure timely resolutions while maintaining high customer