Onsite CCaaS Support Engineer (VoIP) – Irvine

Contivio; Irvine (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading telecommunications company is seeking two Support Engineers (one Senior and one Junior) to join their team in Irvine, CA. Responsibilities include troubleshooting VoIP issues, documenting product defects, and liaising with engineering teams. Candidates should have strong VoIP knowledge, customer-first mindset, and 2-3 years of relevant experience for the Senior role. Full-time, onsite position with a competitive salary and benefits package.

Qualifications

• 2-3+ years of experience with VoIP / CCaaS platforms for senior role.
• 1-2 years of relevant experience for junior role.
• Strong understanding of SIP, RTP, STUN, HTTP, TCP/IP.

Responsibilities

• Triage and resolve customer issues related to VoIP platforms.
• Document and escalate product defects to Engineering.
• Act as a liaison between customers and Engineering teams.

Skills

VoIP knowledge

Customer-first mindset

Troubleshooting skills

Technical communication

Networking fundamentals

Education

BS/BA in Computer Science or Communications Engineering

Tools

Wireshark

Ping

Traceroute

Job description

A leading telecommunications company is seeking two Support Engineers (one Senior and one Junior) to join their team in Irvine, CA. Responsibilities include troubleshooting VoIP issues, documenting product defects, and liaising with engineering teams. Candidates should have strong VoIP knowledge, customer-first mindset, and 2-3 years of relevant experience for the Senior role. Full-time, onsite position with a competitive salary and benefits package.