Remote Tier 1 IT Helpdesk Technician

TeleCom Business Solutions, Inc.; York (York County); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Paid time off

Simple IRA

Job summary

A leading IT support company based in York is seeking a full-time IT Support Technician to provide exceptional service to clients. Responsibilities include troubleshooting Tier 1 issues and managing support tickets using PSA systems. Candidates should possess strong communication skills, a basic understanding of IT systems, and the ability to manage multiple tasks in a fast-paced environment. The role involves regular client interaction via phone and email, with a focus on delivering timely solutions.

Qualifications

• Basic understanding of IT systems, including computers and networks.
• Ability to manage multiple tasks in a fast-paced environment.
• Valid driver's license and ability to pass a background check.

Responsibilities

• Serve as the first point of contact via phone and email.
• Troubleshoot and resolve Tier 1 issues.
• Keep tickets organized and documented in the PSA system.
• Communicate clearly with clients and team members.

Skills

Strong communication skills

Logical troubleshooting ability

Organizational skills

Customer presence

Technical curiosity

Education

Degree in IT or related field

Job description

A leading IT support company based in York is seeking a full-time IT Support Technician to provide exceptional service to clients. Responsibilities include troubleshooting Tier 1 issues and managing support tickets using PSA systems. Candidates should possess strong communication skills, a basic understanding of IT systems, and the ability to manage multiple tasks in a fast-paced environment. The role involves regular client interaction via phone and email, with a focus on delivering timely solutions.