IT Support Specialist I - Remote & Onsite Desktop Tech

VINCI Construction USA; Pittsburgh (Allegheny County); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Company Paid Long Term Disability Policy

Company Paid Vacation & Holiday Pay

401(k) Plan w/Employer Match

Annual Company Stock Purchase Opportunities

Health and Wellness Benefits, including Monthly Gym/Fitness Incentives

Job summary

A major construction firm located in Pittsburgh is seeking an IT Support Specialist I to join their Technology Team. This role involves providing desktop support for end-users both remotely and in-person, managing Tier (1-2) support tickets, and contributing to technology implementation projects. The ideal candidate should have over 3 years of technical experience and a Bachelor's degree or equivalent experience. Skills in customer service and effective communication are essential for this position.

Qualifications

• 3+ years of technical experience working with hardware/software.
• Experience working in Windows and virtualized environments.
• Ability to utilize an ITSM system for change and incident management.

Responsibilities

• Provide end-user desktop support both remotely and in-person.
• Create, review and triage support Tier (1-2) tickets.
• Install and configure new computers, monitors, and printers.
• Assist with system administration tasks and server upgrades.

Skills

Technical support

Customer service

Interpersonal skills

Problem-solving

Education

Bachelor's degree or equivalent experience

Tools

ITSM systems

Microsoft certifications

Job description

A major construction firm located in Pittsburgh is seeking an IT Support Specialist I to join their Technology Team. This role involves providing desktop support for end-users both remotely and in-person, managing Tier (1-2) support tickets, and contributing to technology implementation projects. The ideal candidate should have over 3 years of technical experience and a Bachelor's degree or equivalent experience. Skills in customer service and effective communication are essential for this position.