Senior Tier II UC & Network Engineer

SmartChoice, LLC; Saint Petersburg (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary with performance-based incentives

Generous paid time off (PTO)

Employer-matched 401(k)

Monthly cell phone stipend

Employee Assistance Program

Job summary

SmartChoice, LLC in Saint Petersburg is seeking a Tier II Engineer to manage customer service and technical support inquiries. Responsibilities include troubleshooting VoIP issues and ensuring proper documentation of customer interactions.

The ideal candidate should possess an associate's degree and 3-5 years of experience in a technical support role. The company offers a dynamic work environment with benefits including competitive salary and generous PTO.

Qualifications

• 3-5 years related experience in Customer Service or Technical Support.
• Knowledge on VPN and other remote connectivity.
• Excellent verbal and written communication skills.

Responsibilities

• Resolve inbound customer service and technical support requests.
• Accurately log and track all call/email activity in ticketing system.
• Troubleshoot call flows, routing, and registration issues.

Skills

Customer Service

Technical Support

Voice over IP principles

PBX functionality

Analytical skills

Education

Associate's degree or equivalent experience

Tools

Microsoft Office Suite

Cisco CCNA

Job description

SmartChoice, LLC in Saint Petersburg is seeking a Tier II Engineer to manage customer service and technical support inquiries. Responsibilities include troubleshooting VoIP issues and ensuring proper documentation of customer interactions.

The ideal candidate should possess an associate's degree and 3-5 years of experience in a technical support role. The company offers a dynamic work environment with benefits including competitive salary and generous PTO.