Senior VoIP & Cloud Support Engineer

ProTelesis Corporation; San Diego (CA); On-site; USD 75,000 - 95,000; Full time

Job summary

A leading IT solutions provider is seeking a Support Telecom/VoIP/Cloud Engineer in California. This role involves delivering Tier 2 and Tier 3 technical support while focusing on IP telephony systems with a specialization in Mitel systems. The candidate will be responsible for troubleshooting issues, managing VoIP infrastructure, and collaborating with teams to enhance communication solutions. Ideal applicants have 3+ years in IT and telecommunications, with strong organizational and communication skills.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or equivalent experience.
• Minimum 3 years of experience in IT, specifically telecommunications.
• Hands-on expertise with Mitel systems required.

Responsibilities

• Configure and support IP telephony systems.
• Resolve customer issues quickly to minimize downtime.
• Assist with hardware and application support.
• Manage VoIP infrastructure including IP-PBX and IVR applications.
• Collaborate with help desk teams to resolve tickets.
• Monitor VoIP traffic and performance.

Skills

VoIP solutions

Mitel systems expertise

Organizational skills

Communication skills

WAN concepts

Quality of Service (QoS)

Education

Information Technology degree

3+ years in information technology

3+ years in telecommunications

Tools

Mitel systems

Avaya

Cisco Unified Communications

Job description

A leading IT solutions provider is seeking a Support Telecom/VoIP/Cloud Engineer in California. This role involves delivering Tier 2 and Tier 3 technical support while focusing on IP telephony systems with a specialization in Mitel systems. The candidate will be responsible for troubleshooting issues, managing VoIP infrastructure, and collaborating with teams to enhance communication solutions. Ideal applicants have 3+ years in IT and telecommunications, with strong organizational and communication skills.