Tier 2 Network Support Technician (Onsite/Remote)

Inserso Corporation; Florence (AZ); On-site; USD 50,000 - 70,000; Full time

Job summary

Inserso Corporation is seeking a Network Support Technician in Florence, Arizona to provide Tier 2 IT support for our DHS customers. This position involves installing and maintaining network and IT services, monitoring tickets, and providing customer support.

Successful candidates will possess an Associate Degree or equivalent experience along with strong troubleshooting skills and the ability to work independently. This role may involve travel and work in secured environments.

Qualifications

• Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process.
• 1+ years’ of IT-related support experience, preferably in a helpdesk or customer support role.
• Ability to work with minimal supervision.

Responsibilities

• Provide LAN administrator support for network devices and servers.
• Monitor and resolve ITSM tickets.
• Responsible for installing and maintaining video teleconferencing infrastructure.

Skills

Troubleshooting

Network knowledge

Team collaboration

Attention to detail

Customer service skills

Education

Associate Degree or equivalent experience

Tools

ITSM (ServiceNow)

Network communication devices

Job description

Inserso Corporation is seeking a Network Support Technician in Florence, Arizona to provide Tier 2 IT support for our DHS customers. This position involves installing and maintaining network and IT services, monitoring tickets, and providing customer support.

Successful candidates will possess an Associate Degree or equivalent experience along with strong troubleshooting skills and the ability to work independently. This role may involve travel and work in secured environments.