Tier 2 Maintenance Support Lead – Fleet Uptime

Ryder System, Inc.; Concord (NH); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Shift differential

Job summary

Ryder System, Inc. is seeking a Maintenance Technical Support Coordinator IV to own Tier 2 emergency roadside cases from start to finish. The role includes deciding whether to dispatch internal technicians or third parties, resolving complex vehicle issues, and improving uptime for Ryder lease or contract vehicles.

Hourly pay is $28.00/hr with a possible $1.50 shift differential. Schedule: To Be Determined. English proficiency is required; Spanish is preferred.

Qualifications

• H.S. diploma/GED required.
• Vocational or Technical Certification preferred - ASE certifications.
• Five (5) years or more working in a Ryder Operations (shop) environment preferred.
• Two (2) years or more in Ryder operations direct customer service exposure preferred.
• Four (4) years or more in transportation maintenance required.
• Two (2) years or more in technical diagnostic and customer resolution exposure related to most major vehicle/engines in Ryder fleet required.
• ASE Certifications.

Responsibilities

• Assess, troubleshoot and remedy vehicle roadside breakdowns with full autonomy of decisions related to cost and uptime.
• Assist with follow ups, escalations and service provider interactions; provide summaries to improve breakdowns and warranty issues.
• Provide updated technical knowledge to the maintenance team from OEM and internal sources.
• Mentor the Tier 1 call center team and provide periodic training.

Skills

Ryder fleet assets

Refrigeration systems

Electrical systems

Diagnostic communication

Spanish (preferred)

English (fluent)

Customer resolution

Education

H.S. diploma/GED

ASE certifications

Tools

Diagnostic testing equipment

Job description

Ryder System, Inc. is seeking a Maintenance Technical Support Coordinator IV to own Tier 2 emergency roadside cases from start to finish. The role includes deciding whether to dispatch internal technicians or third parties, resolving complex vehicle issues, and improving uptime for Ryder lease or contract vehicles.

Hourly pay is $28.00/hr with a possible $1.50 shift differential. Schedule: To Be Determined. English proficiency is required; Spanish is preferred.