Senior Tier 2 Fleet Maintenance Support Lead

Ryder System, Inc.; Oklahoma City (OK); Sur place; USD 32 000 - 45 000; Plein temps

Avantages offerts par ce poste

Health benefits

401(k) retirement plan

Paid time off

Résumé du poste

Ryder System, Inc. is seeking a Maintenance Technical Support Coordinator IV to own Tier 2 emergency roadside cases from start to finish. The role decides between internal technicians or third-party work, addressing mechanical and electrical issues to restore uptime on Ryder fleet assets.

The position pays an hourly rate of $28.00 with a possible $1.50 shift differential. Schedule details will be determined, with on-call and evening/weekend availability as needed.

Qualifications

• H.S. diploma/GED required.
• Vocational or Technical Certification preferred - ASE certifications.
• Five (5) years or more working in a Ryder Operations (shop) environment preferred.
• Two (2) years or more in Ryder operations direct customer service exposure preferred.
• Four (4) years or more in transportation maintenance required.
• Two (2) years or more in technical diagnostic and customer resolution exposure related to most major vehicle/engines in Ryder fleet required.
• ASE Certifications.

Responsabilités

• Assess, research, troubleshoot and remedy vehicle roadside breakdowns with full autonomy over cost.
• Assist with follow ups and service provider interactions, provide summaries to maintenance team.
• Provide updated technical knowledge to the maintenance team and training.
• Mentor Tier 1 call center team and participate in meetings and training.

Connaissances

English (fluent)

Spanish (preferred)

Technical troubleshooting

Customer service

Formation

High School diploma or GED

Vocational or Technical Certification (ASE)

Description du poste

Ryder System, Inc. is seeking a Maintenance Technical Support Coordinator IV to own Tier 2 emergency roadside cases from start to finish. The role decides between internal technicians or third-party work, addressing mechanical and electrical issues to restore uptime on Ryder fleet assets.

The position pays an hourly rate of $28.00 with a possible $1.50 shift differential. Schedule details will be determined, with on-call and evening/weekend availability as needed.