Senior Tier 2 Maintenance Support Specialist (Roadside)

Ryder System, Inc.; Montgomery (AL); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid time off

401(k) plan

Job summary

Ryder System, Inc. in Montgomery, AL seeks a Maintenance Technical Support Coordinator IV to own Tier 2 emergency roadside cases from start to finish, deciding on internal technician vs third-party work and resolving issues on Ryder lease or contract vehicles.

The role requires strong maintenance knowledge, problem solving, and communication with customers in breakdown situations to improve uptime; hourly pay is $28.00 with optional $1.50 shift differential, and schedule details to be determined.

Qualifications

• H.S. diploma or GED required.
• Technical or vocational certification preferred (ASE).
• 5+ years in Ryder operations shop environment preferred.
• 2+ years in Ryder operations customer service exposure preferred.
• 4+ years in transportation maintenance required.
• 2+ years in diagnostic and customer resolution exposure required.
• ASE certifications.

Responsibilities

• Assess, troubleshoot and remedy vehicle roadside breakdowns with full autonomy.
• Assist with follow-ups and service provider interactions with leadership.
• Provide updated technical knowledge to the maintenance team.
• Mentor Tier 1 call center team and provide training.
• Perform other duties as assigned.

Skills

Ryder fleet assets

Refrigeration systems

Electrical systems

OEM certifications

Diagnostic skills

English proficiency

Spanish preferred

Education

H.S. diploma/GED

ASE certifications

Five years Ryder Operations

Two years customer service in Ryder

Four years transportation maintenance

Technical certification

Tools

Diagnostic testing equipment

Automated shop computers

Ryder systems

Job description

Ryder System, Inc. in Montgomery, AL seeks a Maintenance Technical Support Coordinator IV to own Tier 2 emergency roadside cases from start to finish, deciding on internal technician vs third-party work and resolving issues on Ryder lease or contract vehicles.

The role requires strong maintenance knowledge, problem solving, and communication with customers in breakdown situations to improve uptime; hourly pay is $28.00 with optional $1.50 shift differential, and schedule details to be determined.