Senior Tier-2 Roadside Technical Support Coordinator

Ryder System, Inc.; Hagåtña (GU); On-site; USD 32,000 - 45,000; Full time

Job summary

Ryder System, Inc. is seeking a Maintenance Technical Support Coordinator IV to take full ownership of Tier 2 emergency roadside cases, with authority to deploy internal technicians or third parties.

The role focuses on resolving technical issues across Ryder lease or contract vehicles while improving uptime and customer satisfaction. The position offers hourly compensation at $28.00/hr with potential for a $1.50 shift differential.

Qualifications

• H.S. diploma or GED required.
• Vocational or Technical Certification preferred (ASE certifications).
• Five+ years in a Ryder operations shop environment preferred.
• Two+ years in Ryder operations with direct customer service exposure preferred.
• Four+ years in transportation maintenance required.
• Two+ years in technical diagnostic and customer resolution exposure related to Ryder fleet.

Responsibilities

• Assess, troubleshoot and remedy vehicle roadside breakdowns with full autonomy of cost-related decisions.
• Assist with follow ups, escalations and service provider interactions; provide summaries to improve breakdowns and warranty issues.
• Provide updated technical knowledge to the maintenance team from OEM information and internal training resources.
• Mentor the Tier 1 call center team and provide periodic training.
• Perform other duties as assigned.

Skills

Maintenance knowledge

Refrigeration

Electrical systems

Diagnostic skills

English fluency

Spanish

Customer communication

Mentoring

Education

HS Diploma/GED

ASE Certifications

Vocational/Technical Certification

Tools

OEM knowledge

Job description

Ryder System, Inc. is seeking a Maintenance Technical Support Coordinator IV to take full ownership of Tier 2 emergency roadside cases, with authority to deploy internal technicians or third parties.

The role focuses on resolving technical issues across Ryder lease or contract vehicles while improving uptime and customer satisfaction. The position offers hourly compensation at $28.00/hr with potential for a $1.50 shift differential.