Tier 2 Roadside Maintenance Support Lead

Ryder System, Inc.; Madison (WI); On-site; USD 32,000 - 45,000; Full time

Job summary

Ryder System, Inc. seeks a Maintenance Technical Support Coordinator IV to own Tier 2 emergency roadside cases end-to-end for Ryder lease or contract vehicles, resolving issues from manufacturing defects to reliability concerns.

The role requires strong maintenance knowledge and clear customer communication in breakdowns, with authority to dispatch internal technicians or third parties. The position pays $28.00 per hour, plus a $1.50 shift differential, with schedule at To Be Determined.

Qualifications

• H.S. diploma or GED required; ASE certifications preferred.
• Five+ years in Ryder Operations or shop environment preferred.
• Two+ years in Ryder operations customer service exposure preferred.
• Four+ years in transportation maintenance required.
• Two+ years in diagnostic and customer resolution exposure with Ryder fleet.

Responsibilities

• Assess, troubleshoot and remedy vehicle roadside breakdowns with autonomy.
• Provide summaries and analysis to maintenance team to improve downtime.
• Share updated technical knowledge and participate in training.
• Mentor Tier 1 call center and provide status updates.

Skills

Fleet maintenance

OEM certifications

Electrical troubleshooting

Communication skills

Spanish preferred

Troubleshooting

Diagnostic communication

Customer service orientation

Education

H.S. diploma/GED

ASE certifications

Tools

Diagnostic testing equipment

Job description

Ryder System, Inc. seeks a Maintenance Technical Support Coordinator IV to own Tier 2 emergency roadside cases end-to-end for Ryder lease or contract vehicles, resolving issues from manufacturing defects to reliability concerns.

The role requires strong maintenance knowledge and clear customer communication in breakdowns, with authority to dispatch internal technicians or third parties. The position pays $28.00 per hour, plus a $1.50 shift differential, with schedule at To Be Determined.