Tier 2 IT Engineer — Onsite Client Support & Impact
Tech Keys Llc
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Benefits offered by this job
Job summary
Tech-Keys in Howell Township, NJ is seeking an experienced Tier 2 IT Engineer to join our on-site team. You will provide high-quality support to clients, troubleshoot IT issues, and maintain technical documentation.
The role emphasizes customer service, clear communication, problem solving, and the ability to explain solutions. Relevant Azure/Datto experience and a technology degree are valued, with full benefits and a 401K after probation.
Qualifications
- 3+ years as Tier 2 IT engineer or equivalent.
- Excellent customer service and communication skills.
- Strong problem solving and analytical abilities.
- Ability to explain technical solutions clearly.
- Experience in 365 administration.
- Networking experience.
- Experience troubleshooting printers.
- Experience with Azure and Datto.
- Information Technology degree preferred or a plus.
- MS-102 and MD-102 certifications are a plus.
Responsibilities
- Provide IT support to internal and external customers
- Troubleshoot and resolve IT related inquiries and problems
- Maintain and update our knowledge base and technical documents
- Ensure service delivery quality at all times
Skills
Education
Tools
Job description
Tech-Keys in Howell Township, NJ is seeking an experienced Tier 2 IT Engineer to join our on-site team. You will provide high-quality support to clients, troubleshoot IT issues, and maintain technical documentation.
The role emphasizes customer service, clear communication, problem solving, and the ability to explain solutions. Relevant Azure/Datto experience and a technology degree are valued, with full benefits and a 401K after probation.
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