Tier 2 IT Engineer - Remote & Onsite Support

Tech Keys Llc; Cincinnati (OH); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K with 4% match

Job summary

Tech Keys LLC is seeking an Experienced Tier 2 IT Engineer in Cincinnati to diagnose and troubleshoot issues, maintain systems, and provide remote and onsite support at client headquarters. A strong customer-service approach and clear communication are essential.

The role requires 3+ years as a Tier 2 IT engineer, Office 365 administration, Azure, and Datto experience, with certifications such as MS-102/MD-102 considered a plus. On-site work and after-hours support are possible.

Qualifications

• Proven experience working as a Tier 2 IT engineer for at least 3 years.
• Excellent customer service and communication skills.
• Excellent problem solving and analytical skills.
• Ability to explain technical solutions clearly.
• Experience in 365 administration.
• Networking experience.
• Printer troubleshooting experience.
• Experience with Azure.
• Experience with Datto.
• Degree in Information Technology is a plus.
• MS-102 certification is a plus.
• MD-102 certification is a plus.

Responsibilities

• Diagnose and troubleshoot technical issues.
• Maintain computer systems.
• Provide remote and onsite support.
• Maintain documentation of processes, issues, and solutions.
• Handle 12–14 Tier 2 tickets daily; ensure timely resolution.

Skills

Customer service

Communication

Problem solving

Analytical thinking

Teamwork

Education

Degree in Information Technology

MS-102 certification

MD-102 certification

Tools

Azure

Datto

Office 365 Admin

Job description

Tech Keys LLC is seeking an Experienced Tier 2 IT Engineer in Cincinnati to diagnose and troubleshoot issues, maintain systems, and provide remote and onsite support at client headquarters. A strong customer-service approach and clear communication are essential.

The role requires 3+ years as a Tier 2 IT engineer, Office 365 administration, Azure, and Datto experience, with certifications such as MS-102/MD-102 considered a plus. On-site work and after-hours support are possible.