Tier 2 IT Helpdesk Specialist

Tgi Main Company; Cherry Hill Township (NJ); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Vision Insurance

Life Insurance

PTO

401(k)

Job summary

iPower Technologies is seeking a Level 2 Helpdesk Support Professional in Cherry Hill, NJ to deliver remote client support and handle escalated IT issues. The role focuses on Windows Server/AD, Exchange/Office 365, and network troubleshooting within a Fast-paced environment.

The ideal candidate will have 2–3 years of IT experience, MSP exposure, and strong documentation skills. This full-time on-site position offers a comprehensive benefits package and a typical Monday–Friday schedule.

Qualifications

• Experience in a high-paced Business IT Support Environment.
• Ability to follow through on customer requests and support issues with a positive attitude.
• Demonstrated reliability, punctuality, and strong documentation and time logging.

Responsibilities

• Support resolution of Tier 1 escalations and work directly with users for timely resolution.
• Document initiation, execution, and closure activities for programs/projects and support activities.
• Meet or exceed performance metrics and maintain proactive communication with customers and team.
• Reproduce user issues to resolve operational difficulties and recommend system modifications to reduce problems.
• Escalate complex issues to senior technicians and promote a one-team approach.
• Demonstrate excellent service orientation and handle multiple priorities with urgency.

Skills

Windows Server & AD

Exchange/Office 365

Network Troubleshooting

Networking hardware

Virtualization (Hyper-V/VMware)

MSP experience

IT experience 2-3 years

Job description

iPower Technologies is seeking a Level 2 Helpdesk Support Professional in Cherry Hill, NJ to deliver remote client support and handle escalated IT issues. The role focuses on Windows Server/AD, Exchange/Office 365, and network troubleshooting within a Fast-paced environment.

The ideal candidate will have 2–3 years of IT experience, MSP exposure, and strong documentation skills. This full-time on-site position offers a comprehensive benefits package and a typical Monday–Friday schedule.