Tier 2 - IT Engineer MN

Tech-Keys; Eagan (MN); On-site; USD 67,500 - 82,500; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K (4% match)

Generous PTO

Job summary

Tech-Keys is seeking an experienced Tier 2 IT Engineer to join our team in Minnesota. This on-site role focuses on delivering high-quality IT support to internal and external customers and maintaining clear, proactive communication while resolving issues promptly.

Ideal candidates have 3+ years as Tier 2 engineers, strong customer service, and proficiency with Azure and Datto. The role includes after-hours on-call duties and periodic onsite visits with comprehensive benefits and a 401K match

Qualifications

• At least 3 years as a Tier 2 IT engineer.
• Strong customer service and communication skills.
• Excellent problem solving and analytical abilities.
• Ability to explain technical solutions clearly.
• Experience with Azure and Datto a plus.

Responsibilities

• Provide IT support to internal and external customers.
• Troubleshoot and resolve IT inquiries and problems.
• Maintain and update knowledge base and technical documents.
• Ensure service delivery quality at all times.

Skills

Customer service

Communication

Problem solving

Technical troubleshooting

365 administration

Networking

Printers troubleshooting

Azure

Datto

Education

Degree in Information Technology

MS-102 certification

MD-102 certification

Tools

Azure

Datto

Job description

THIS IS NOT A REMOTE POSITION

Tech-Keys is seeking an experienced Tier 2 IT Engineer to join our team. The ideal candidate will provide technical support to our customers and consistently strive for quality service delivery. The successful candidate will be able to troubleshoot and resolve our customers' IT related issues.

Responsibilities

• Provide IT support to internal and external customers
• Troubleshoot and resolve IT related inquiries and problems
• Maintain and update our knowledge base and technical documents
• Ensure service delivery quality at all times

Requirements

• Proven experience working as a Tier 2 IT engineer for at least 3 years
• Excellent customer service and communication skills
• Excellent problem solving and analytical skills
• Ability to explain technical solutions in a clear and understandable manner
• Experience in 365 administration
• Networking experience
• Experience trouble shooting printers
• Experience with Azure
• Experience with datto
• Degree in Information Technology is a plus
• MS - 102 certification is a plus
• MD - 102 certification is a plus

Expected Outcomes

• Work on 15-20, and resolve 12- 14 Tier 2 tickets each day
• Provide the best possible solution to clients
• Maintaining clear communication with clients
• Keeping assigned tickets organized and updated
• Periodic assignment of afterhours oncall support
• Periodic visits onsite at our clients

Compensation & Benefits

• Up to $75K / Year, based on experience
• Health, Dental, Vision & other additional benefits
• 401K (With 4% Match) eligible after 90 Days
• Generous PTO

Tech-Keys has been named an NJ Top Workplace four years in a row, and that's no accident. As a growing, industry-leading Managed Service Provider, we're deeply committed to a culture that prioritizes care; for our clients and for each other. Tech-Keys may be the right place for you if you're looking for a place where your work matters and your people genuinely have your back.